Minimum 10 years' experience in HVAC service and training on diverse products.
Associate degree preferred.
Familiar with Microsoft Office Suite.
Preferred OSHA 30 and EPA certifications.
Strong communication and interpersonal skills.
Responsibilities
Develop and manage field service networks across assigned region.
Provide technical support for escalated product issues.
Deliver product training to manufacturers, distributors, and contractors.
Support major product installations, ensuring proper sizing and application.
Conduct root cause analysis and develop corrective actions for product issues.
Benefits
Opportunity for professional development in HVAC specialization.
Work both independently and in team settings.
Exposure to diverse HVAC products and applications.
Ability to influence key relationships with manufacturers and contractors.
Flexible working environment accommodating changing needs.
Full Job Description
Description
POSITION SUMMARY
This position develops and manages a field service network throughout the assigned region and provides technical support, as needed, in resolving escalated product issues. The position also provides product training throughout the region and supports major product installations, ensuring proper sizing, application, and installation for the project.
ESSENTIAL FUNCTIONS
Essential Functions Statement(s)
Problem Solving/Analysis - Identifies technical issues and develops corrective actions supported by detailed documentation and reports for all CCG brands.
Leadership & Initiative - Guides and trains manufacturer's reps, distributors and contractors. Acceptable interpersonal skills and emotional intelligence. Exercises considerable latitude and technical judgment in deciding work methods. Provides insight for root cause analysis and long-term issue resolution.
Technical Knowledge & Planning - Is knowledgeable in area of expertise. Strong technical background in diverse HVAC products and applications. Ability to quickly identify issues, formulate responses, and communicate effectively to CCG management, reps, and distributors.
Business Knowledge - Knowledgeable about the industry and market, channel strategy, and go-to-market strategy. Applies knowledge of customer needs to solutions. Knows the customer base, product application, and competing solutions. Understand each CCG brand's technical complexity, application, installation, and service.
Teamwork - Works well independently or within a team context. Ability to develop working relationships with department leaders within the business, CCG reps, and distributors.
Adaptability/Flexibility - Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
Skills & Abilities
Education: • Associate degree preferred
Experience:
Minimum of 10 years' experience in HVAC service and training on diverse products.
Computer Skills: • Familiar with Microsoft Office Suite products.
