5+ years experience in mortgage lending or related field
Proven leadership skills in managing teams
Strong knowledge of mortgage regulations and compliance
Effective communication and customer service skills
Experience in training and developing staff
Ability to analyze financial documents and credit reports
Proficient in loan origination systems and processes
Responsibilities
Supervise Mortgage Department staff to achieve optimal performance
Set objectives and provide leadership to mortgage loan officers
Review loan documents for compliance and resolve deficiencies
Conduct regular one-on-ones and team meetings
Promote cross-selling of bank products and track progress
Evaluate staff performance and implement corrective actions
Assist and support loan officers as needed
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
FSA
401(k)
Employee Stock Ownership Plan
Paid Vacation
Sick Time
Life Insurance
Long-term Disability Insurance
Full Job Description
Job Description
1.Effectively supervises Mortgage Department personnel, ensuring optimal performance.
Provides leadership to assigned mortgage loan officers through effective objective setting, delegation, and communication. Works with employees to establish and meet department and individual goals.
Reviews loan documents and packages and verifies that loan officers are following established compliance procedures. When deficiencies are identified, affected employees are counseled and problems are resolved timely.
Conducts regular staff meetings and one-on-ones.
Ensures that personnel are well trained, effective, and optimally utilized and scheduled. Monitors training needs and implements programs as required.
Promotes cross-selling of Bank retail products by mortgage loan officers and support staff. Set goals and tracks progress as needed.
Conducts performance appraisals as required. Formulates and implements corrective actions as needed.
Provides support and assistance to mortgage loan officers as needed.
Actively recruits and trains mortgage loan officers.
2. Assumes responsibility for the effective and professional completion of assigned loan origination functions.
Interviews, takes applications, and processes preliminary documentation for loan requests. Discusses loan alternatives, credit criteria, interest rates, and loan documentation in such a manner as to elicit positive responses from customers.
Performs follow-up work as necessary to achieve conditional approval within established time frames.
Notifies customer if loan is referred back to officer due to issues with ratios or credit ratings.
Advises customers of loan approval or denial. Explains loan denials precisely and clearly to customers.
Completes lending operations in accordance with established Bank policies and legal requirements.
3. Assumes responsibility for establishing and maintaining effective and professional business relations with customers, realtors and building professionals.
Answers questions and requests and resolves problems.
Informs customers of Bank loan policies and services.
Counsels customers regarding money management and financial matters. Counsels customers whose loan requests were denied, explaining reasons and alternatives.
Maintains and projects the Bank's professional reputation.
4. Assumes responsibility for establishing and maintaining effective communication and coordination with Bank personnel and with management.
Coordinates functions with related departments and Branches and provides support as needed.
Assists residential mortgage lending personnel as needed.
Keeps management informed of area activities and of any significant problems.
Attends and participates in meetings and committees as required.
Completes required records and reports.
5. Assumes responsibility for related duties as required or assigned, including:
Maintaining the professional reputation of D.L. Evans Bank.
Always Promoting D.L. Evans Bank.
Serving as a representative for D.L. Evans Bank in the community.
Keeping the work area clean, secure, and well-maintained.
Completing special projects as assigned.
Attending meetings as required.
Fulfilling security responsibilities associated with this position.
