Overview

Purpose Statement: Our purpose is to create a thriving, future-ready workforce that transforms the property management industry. Through RPM Academy, we make learning accessible to all, delivering technical skillbuilding, leadership development, and career growth opportunities that empower associates to create extraordinary experiences for residents, clients, and each other.

Position Summary

This boots on the ground coaching role exists to enable operational performance improvements of the associates and assets based on Key Performance Indicators by building employee capabilities and understanding of company practices through on-the-job training and business intelligence reporting. Providing the resources and opportunities for associates to learn, grow and advance their career. This position is responsible for assisting the on-site teams and regional leadership to use data to make decisions and create a performance strategy.

Responsibilities

• Oversee the KPI performance of a portfolio of properties specific to a market or leadership division
• Analyze Business Intelligence data to identify performance deficiencies based on KPIs and develop corrective actions immediately by setting comprehensive long and short-term goals and tasks
• Partner with the training team to execute deployment of associate and manager onboarding cohorts, designed to decrease ramp time, and increase performance
• Train on site teams and leadership to use KPIs to make data driven decisions
• Utilize small group and individual coaching sessions to review KPIs with Associates and develop a coaching plan
• Develop and assist with continuous learning 2 to 3 weeks after new hire onboarding
• Assist with new property transitions
• Complete detailed recaps on improvement strategy and schedule follow up
• Remain up to date on the most current processes and best practices of each program
• Coordinate platform rollouts and Provide SME support
• Work with the Training team to collaborate on and design new training content and presentations were appropriate
• Monitor 3rd party Mystery Shop scores and schedule one-on-one coaching sessions with the associates based on score
• Host quarterly meetings with Senior Leadership to discuss portfolio performance
• Strategize with Senior Leadership to develop a performance plan for their portfolio and any client portfolio
• Collaborate with other corporate support departments to manage platform roll outs and adoption
• Accountable for the performance strategy of their direct report’s market
• Serve as an ongoing coach and mentor for all new enablement managers
• Responsible for the continuation of the enablement managers’ personal and career development
• Support a larger portfolio size that may span over several markets
• Responsible for all in market in-person site visits, virtual coaching, and training

Education and Experience

• Bachelor's degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience
• At least 2 years of experience in a multifamily property leadership role is required (Community Manager or higher)
• At least one year of demonstrated coaching, training, or mentoring experience

Qualifications

Physical Requirements:

• May be required to sit or stand for extended periods of time
• Must be able to read documents, computer screens and data
• Must be able to hear and understand verbal communications in person and over the phone or computer
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 15 pounds
• Must be able to operate a computer, keyboard, mouse and other office equipment

Work Environment:

• This is a hybrid role that requires the associate to travel between Austin and San Antonio up to 30% of the time or as business needs
• The office is an open setting which may include bright lights, constant noises and distractions

Company Information

Join RPM Living and experience exceptional benefits designed to enhance your life.

• Weekly pay for all associates working onsite at an apartment community
• Comprehensive healthcare coverage available for all full-time, regular associates
• Employer-paid employee assistance, mental health, and wellness programs
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance
• 401(k) with robust company match
• Opportunities for professional development, career growth, and role-based learning plans
• Diversity, Equity, Inclusion and Belonging (DEIB) and multiple Employee Resource Groups (ERG)
• Paid time off plus floating holidays and volunteer days
• Discounted Perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts)