How You Will Contribute The
Regional Operations Support will support operations in their region. You will have an in-depth understanding of SOM policies and processes. The Regional Operations Support will have experience delivering support services and be readily available to build and maintain relationships with colleagues and stakeholders while organizing and managing all facets of operations needs.
Things You Will Do - Conduct onsite audits as needed on internal compliance, Mystery Shops, KnockTours, and/or any other areas of focus.
- Serves as backup for Community Managers where necessary
- Provide after-site reports and recommendations for improvements or additional training
- Assisting in recruiting top-level talent and providing additional hiring and interviewing assistance to Regional Managers
- Onboard and train new hires in their respective positions.
- Have the knowledge and ability to train associates on company programs, leasing, marketing, and customer service.
- Assist with special projects and keep up with timelines, due dates, and completion dates.
- Be incredibly friendly and customer-centric. Love to smile and radiate an accommodating attitude while interacting with customers and vendors.
- Demonstrated proficiency in using property management software (preferably Yardi and/or Real Page), word processing, spreadsheet, and database management applications to complete and produce required reports and other employment documents.
- Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal, financial, and human resource documents and make presentations to senior managers, clients, and others.
Assisting: - Overseeing strategic direction for a portfolio of properties
- Monitoring financial operations to achieve the highest net operating income (NOI) possible.
- Launching new corporate initiatives
- Plans and helps direct Community Managers in the operations and maintenance of sites within the area delegated by the RVP, including traveling on-site to properties to enhance the value of each property.
- Upper management of objectives, budgets, and goals with plans to achieve them, while helping develop the management team members to maximize performance, and taking a hands-on approach to all duties.
- Floating Community coverage where there is a need
- Update and modify policies and procedures
- Review data for accuracy and prepare complicated spreadsheets
- Act as an advisor to Regional Managers and on-site staff to help meet established schedules and/or resolve technical or operational problems.
- Drive alignment and synergy across the portfolio
Things You Will Need Education/Qualifications
- Must be able to work on-site five days a week; this role is not remote or hybrid eligible
- High school diploma; Associate or bachelor's degree a plus
- Minimum of 5 years of experience in Multi-Family Housing and Multi-Property site management.
- Computer literate and proficient in Microsoft Office applications (i.e. Word, EXCEL, Outlook, etc.)
- Exceptional communication, organizational, and analytical skills
- Detailed oriented
- Team player
- Excellent problem-solving, listening, and deductive reasoning skills
- Superior organization skills and dedication to completing projects in a timely manner
- Must be willing to travel (Up to 50%)
Mental/Cognitive Skills
- Willingness to establish and maintain effective working relationships
- Ability to analyze and revise operating practices to improve efficiency
- Detail-oriented and comfortable working in a fast-paced office environment
What We Will Provide You South Oxford Management LLC provides a range of insurance options and benefits for our full-time team members. Including:
- $90,000-$95,000 (potential end of year bonus and car allowance)
- Medical/Rx
- Dental
- Vision
- Employer Paid Life/AD&D
- Voluntary Life/AD&D
- Short Term Disability
- Long Term Disability
- Employee Assistance Program
- Accident Plan
- Hospital Indemnity Plan
- Critical Illness Plan
- Legal/ID Theft Protection
- Pet Insurance
- 401(k) Retirement w/ Match + Immediate Vesting
- Paid Holidays and Time Off (3+ weeks)
- Rent Discount (30%)
- Tuition Reimbursement ($2,000/year)
- Paid Parental Leave (4 weeks)
- Employee Referral Bonus
- Employee Rewards and Recognition
You're exceptional. Let us make you feel it. Join our team.
