Position Summary Reporting to the Senior Director, Operations, the incumbent will play a pivotal role in ensuring consistency, excellence, and compliance in a way that represents Optima Living's Mission Vision and Values and North Star, Let us welcome you home, across all communities.
Key Responsibilities Operational Leadership
- Support the implementation of standardized operational policies and procedures, Optima programs and initiatives in communities within the region.
- Collaborate with General Managers and community leadership teams to streamline processes, ensuring consistency and efficiency.
- Collaborate with Community of Practice (COP) leaders on their respective functions as well as Finance, HR and Asset Management.
Community Management
- Provide guidance and support to community managers, overseeing the operational performance of each community.
- Conduct regular site visits to assess operations, address challenges, and identify opportunities for improvement.
- Support the sites in the event of a General Manager vacancy and perform other duties as required.
Staff Development
- Collaborate with community leaders to recruit, train, and retain qualified staff.
- Facilitate initiatives to ensure a consistent standard of service and professional development.
Financial Oversight
- Support the Directors, Operations to monitor financial performance, identify cost-saving opportunities, and implement effective strategies for revenue generation.
Compliances and Regulations
- Support the site leadership teams to ensure that all communities within the region comply with relevant laws, regulations, and industry standards.
- Coordinate with community leadership teams to address and resolve compliance issues promptly.
Qualifications & Experience - Minimum of 5 years industry experience preferably as a General Manager and diploma or degree program in Business Administration, Healthcare, Finance, or related discipline.
- Proven experience in the seniors housing industry preferable at a General Manager level.
- In-depth understanding of regulatory requirements and compliance in the seniors housing sector.
- Strong leadership, communication, and interpersonal skills.
- Ability to analyze complex situations, make decisions, and implement effective solutions.
- Demonstrated experience in budget management and financial analysis.
- Valid drivers license and ability to travel.
- Compassionate and empathetic towards the needs of senior residents.
- Strong problem-solving and decision-making skills
- Ability to lead collaboratively in a team-oriented environment.
- Results-driven with a focus on achieving operational excellence.
Conditions of Employment: - Clear Police Information Check
- Clear Vulnerable Sector Check
