A logistics provider is hiring a Regional Operations Manager, Data Center Services to support its growing data center services operation across the eastern United States.
This role leads the people and processes that move high-value technology equipment from transportation through onsite delivery, staging, and installation. You will coordinate field teams, transportation partners, and customers to ensure projects run safely, equipment is handled securely, and service commitments are met.
The ideal candidate combines practical knowledge of data center equipment handling and installation with strong operational leadership. You should be comfortable directing experienced teams, assessing issues in the field, and keeping customers and service partners informed as projects move forward.
What's the job? - Lead regional delivery and white-glove service operations for server racks, servers, networking equipment, and related data center hardware
- Coordinate transportation, site readiness, staffing, schedules, and equipment needs across multiple projects and customer locations
- Guide supervisors and field teams through delivery, controlled handling, staging, rack installation, and post-project cleanup
- Recruit, train, and develop service personnel, setting clear expectations for safety, accountability, and professional conduct onsite
- Partner with carriers and vendors to address transportation issues, protect equipment, and maintain reliable service
- Conduct or oversee site assessments to identify access requirements, handling needs, and operational risks before work begins
- Establish and improve operating procedures, including chain-of-custody documentation, security practices, and customer-specific service requirements
- Serve as a key customer contact throughout project execution, providing updates, resolving escalations, and coordinating solutions when plans change
- Track service performance, investigate recurring issues, and implement improvements that strengthen execution and the customer experience
- Maintain adherence to applicable safety standards, site protocols, and contractual requirements
What's needed? - Bachelor's degree
- 6+ years of experience in service delivery, logistics, or data center operations
- Experience overseeing high-value technology shipments and white-glove delivery or installation services
- Strong working understanding of server racks, cabling, networking hardware, and the handling requirements of data center environments
- Experience leading operational or field service teams and coordinating multiple projects, priorities, and stakeholders
- Clear, proactive communication and the ability to build productive relationships with customers, vendors, and field personnel
- Sound judgment when evaluating operational risks, troubleshooting service issues, and responding to customer concerns
- Familiarity with ISO, OSHA, and TAPA standards relevant to service quality, workplace safety, and transportation security
- Ability to travel up to 50% to support regional operations and customer projects
- Experience leading geographically dispersed teams or regional service operations preferred
- Direct responsibility for data center delivery and installation projects preferred
- Experience building teams, developing operating procedures, or expanding service capabilities preferred
- Experience with site surveys, risk assessments, project management tools, and operational reporting systems preferred
Key Details - Compensation: $105,720-$158,850 annual salary, based on location, experience, and qualifications
- Location: Eastern United States
- Travel: Up to 50%, including customer sites
- Benefits: Medical Insurance, Dental Insurance, Vision Insurance, PTO
- Employment Type: Direct Hire
This position offers the opportunity to help shape a growing regional service operation. You will develop teams, improve how projects are delivered, and work directly with customers on complex technology logistics needs. It's a strong fit for someone who enjoys building an operation while staying closely connected to field execution.
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