The Regional Operations Leader is responsible for leading operational execution, training, and field support across an assigned territory while overseeing a team of field-based direct reports. This role ensures operators and teams are equipped to execute brand standards, achieve key performance indicators (KPIs), and drive operational consistency, guest satisfaction, and business growth.
The Regional Operations Leader provides direct leadership for the Operator Success Coach team by setting priorities, coaching performance, deploying resources, and ensuring consistent operational support across the region.
The ideal candidate is an exceptional facilitator of learning and change, capable of balancing multiple priorities while solving problems quickly, communicating effectively, and leading teams through operational challenges and growth opportunities.
Key Responsibilities- Lead, develop, and manage the Operator Success Coach team, including hiring support, onboarding, scheduling, deployment, coaching, performance management, and team engagement.
- Champion the guest experience at all operational levels by reinforcing operational excellence, food quality, cleanliness, service standards, and company initiatives.
- Establish clear expectations and standard work for operational support routines, training execution, store visits, documentation, and follow-up processes.
- Achieve and monitor key performance indicators (KPIs), align resources, influence decision-making, and hold teams accountable for commitments and operational results.
- Coordinate rollout and execution of promotions, new products, systems, technology, and operational initiatives across the region.
- Partner cross-functionally with Store Opening teams to support smooth transitions from NSO to ongoing operational growth and stabilization.
- Partner with Store Opening teams during openings and store visits to ensure training standards, certification requirements, and compliance expectations are met.
- Collaborate with Regional Sales Leaders (RSLs), Market Development Representatives (MDRs), and Operator Success Coaches to support business unit goals through data-driven operational planning and execution.
- Monitor key business and operational metrics to identify trends, performance gaps, best practices, and opportunities for improvement.
- Identify operational challenges and resolve issues quickly to minimize disruption and maintain operator and guest satisfaction.
- Ensure adherence to all company policies, procedures, food safety standards, and operational expectations using the most current Operations Execution Manual and approved KKC training materials.
- Oversee operational readiness and support execution related to delivery platforms, promotions, marketing initiatives, and system implementation.
- Foster strong relationships with operators, store teams, suppliers, and cross-functional partners through regular communication, store visits, training, and operational support.
- Support operational execution at food shows, training events, and field initiatives as needed.
- Oversee maintenance, compliance, and operational standards related to company vehicles and field equipment.
- Manage administrative responsibilities including scheduling, expense reporting, invoicing, CRM and HRIS utilization, communication routines, food orders, and operational documentation.
- Ensure Operator Success Coaches are proficient in required administrative processes, systems, and reporting expectations.
- Prepare agendas and facilitate regional meetings, structured one-on-ones, performance discussions, KPI reviews, and action planning sessions.
- Maintain a continuous training and leadership development pipeline for direct reports to support growth, succession planning, and long-term readiness.
- Provide coaching, mentorship, and leadership development focused on career progression, accountability, and operational excellence.
- Create a positive and collaborative work environment that promotes continuous learning, innovation, accountability, and recognition.
- Establish clear goals and expectations for team members while providing regular feedback, support, and development opportunities.
- Empower team members to make decisions, take ownership of their roles, and drive operational results within their markets.
- Develop and execute individual development plans for direct reports to support continuous growth and future leadership readiness.
- Lead by example through professionalism, integrity, accountability, and commitment to company values and brand standards.
Requirements
- High school diploma or GED required; Bachelor's degree preferred in Operations, Business, Hospitality, or a related field.
- Current ServSafe Food Manager Certification, or ability to obtain within the first 60 days.
- Minimum 3 years of experience in operations management, preferably in a multi-unit or multi-state environment.
- Minimum 3 years of direct people-management experience leading teams of four or more employees.
- Minimum 3 years of training, coaching, or operational support experience.
- Working knowledge of sales, operations, food safety, and field execution practices.
- Demonstrated leadership, facilitation, coaching, and change management skills.
- Strong organizational, communication, and problem-solving abilities with the ability to manage multiple priorities simultaneously.
- Proficiency with common business tools including Microsoft Office Suite, Gmail, spreadsheets, documents, CRM platforms, and internet-based applications.
- Ability to travel up to 75%, including overnight and air travel as needed.
- Valid driver's license and ability to meet company travel requirements.
BenefitsMedical, Dental, and Vision Insurance
401(k) with Company Match
Wellness Program
Unlimited Paid Time Off
Ongoing Team Member Development
Salary Description
100,000 - 140,000
