Experience in healthcare operations, case management, or field leadership is a plus.
Active Massachusetts RN or LPN license preferred but not mandatory.
Strong communication, customer service, and organizational skills are essential.
Proficiency with Salesforce and reporting systems is required.
Valid driver's license and reliable transportation for regular travel throughout Massachusetts.
Responsibilities
Lead daily operations across assigned regions and provide cross-regional coverage as needed.
Conduct regular client and caregiver visits to assess needs and service quality.
Document findings from coaching, training, and direct observation activities.
Monitor staffing capacity, productivity, and regional performance indicators.
Identify service gaps and implement corrective actions with the Regional Director.
Supervise and develop RNs, LPNs, CMs, and CSSs through coaching and evaluations.
Ensure compliance with organizational policies and operational standards.
Benefits
Employer-sponsored health insurance, including dental and vision benefits.
401(k) plan with accrued paid time off and company holidays.
Wellness benefits and tuition reimbursement available.
Supportive team environment focused on quality care and professional development.
Full Job Description
Job Purpose
The Regional Manager provides hands-on operational and field leadership for one or more assigned regions. This position is responsible for overseeing Registered Nurses (RNs), Licensed Practical Nurses (LPNs), Case Managers (CMs), and Community Support Specialists (CSSs), while ensuring high-quality service delivery, regulatory compliance, staff development, client and caregiver satisfaction, and operational performance.The Regional Manager conducts regular field visits, staff coaching, quality reviews, and performance monitoring to support organizational goals and ensure consistent implementation of Vitra Health policies, procedures, and standards.
Key Responsibilities
Regional Leadership & Field Operations
Lead daily operations across assigned regions and provide cross-regional coverage as needed.
Conduct regular client and caregiver visits, field observations, staff shadowing, satisfaction assessments, and service-quality reviews.
Document findings and follow-up actions resulting from shadowing, coaching, training, and direct observation activities.
Monitor caseloads, staffing capacity, travel efficiency, productivity, service delivery, and regional performance indicators.
Identify service gaps and implement corrective actions in collaboration with the Regional Director.
Ensure consistent implementation of organizational policies, procedures, and operational standards.
Team Management & Development
Directly supervise, coach, evaluate, and develop RNs, LPNs, CMs, and CSSs.
Conduct onboarding, field training, competency observations, shadowing activities, and follow-up coaching.
Establish and maintain expectations regarding responsiveness, documentation, productivity, visit completion, and professional conduct.
Review and approve employee timecards, submitted hours, and time-off requests while ensuring adequate staffing coverage.
Address employee performance concerns and support retention initiatives in partnership with Human Resources and Recruiting.
Coordinate with clinical leadership regarding clinical oversight and duties reserved for licensed personnel.
Client & Caregiver Experience
Conduct client and caregiver support visits to assess needs, evaluate service quality, and address concerns.
Proactively intervene in complaints, caregiver challenges, and at-risk cases to support service retention.
Assist caregivers with portal access, caregiver logs, and related technical issues by collaborating with internal support teams.
Provide caregivers with education, resources, and ongoing support.
Review client environments, qualified-setting requirements, home preparedness, and adherence to care plans.
Compliance, Quality & Clinical Operations
Collaborate with Scheduling and Care Teams to ensure timely completion of assessments, reassessments, visits, and follow-up services.
Identify and resolve missed, delayed, or incomplete visits.
Ensure compliance with MassHealth AFC and GAFC requirements, organizational policies, and documentation standards.
Monitor caregiver log collection, review, accuracy, and completion.
Hold team members accountable for timely follow-up regarding missing or incomplete documentation.
Monitor assessments, care plans, physician orders, renewals, and required supporting documentation.
Escalate safety incidents, hospitalizations, medication issues, changes in condition, and suspected abuse or neglect in accordance with policy.
Facilitate multidisciplinary team (MDT) meetings, document action items, and track completion
timelines.
Support quality improvement initiatives, audit readiness activities, and NCQA accreditation efforts.
Reporting & Cross-Functional Collaboration
Utilize Salesforce dashboards, reports, and performance metrics to monitor regional operations.
Track key performance indicators related to productivity, compliance, satisfaction, retention, and service delivery.
Maintain accurate records of client visits, shadowing activities, training efforts, corrective actions, and follow-up activities.
Collaborate with Scheduling, Compliance, Care Access, Human Resources, Recruiting, Revenue Cycle, and Clinical Leadership teams.
Provide leadership with updates regarding performance trends, operational risks, and improvement opportunities.
Support internal audits, regulatory reviews, and organizational quality initiatives.
Qualifications
Minimum of four (4) years of management or supervisory experience, preferably within healthcare, home care, or community-based services.
