Job Summary:The Regional Manager will report directly to the SR VP of Property Management. The Regional Manager is responsible for overall management and operations of each community in the assigned portfolio. This position supports and executes Company and Owner expectations set forth for an assigned portfolio of communities for profitability and superior performance by directing and leading team members in achieving and exceeding operational goals and expectations by enforcing policy, procedures, and practices. The Regional Manager will have contact with the public conducting relationships in a manner that will enhance the overall marketing effort of Cambridge Management. The Regional Manager will be called upon and be expected to participate with local community and industry related organizations to attend functions, seminars, meetings, and classes to further the reputation of Cambridge Management and to maintain knowledge of the industry. Incumbent is expected to have excellent attendance and communication skills, possess the ability to build lasting business relationships, and exhibit professionalism.
Essential Functions The primary functions for this position are:
- Effectively monitor and manage all communities to achieve financial and operational targets.
- Monitor employee performance: consult Human Resources and act as necessary to improve portfolio or asset performance.
- Ensure all CMI community procedures are being accomplished; monitor community performance at both the micro level (following procedures, practices) and macro level (occupancy, income, collections).
- Work with Community Managers to prepare annual budgets and community plans.
- Perform regular community inspections (physical, operational, file review).
- Recruit, interview and hire community managers and lead maintenance technicians; approve all community new hires; ensure new hire paperwork is processed and delivered to Human Resources.
- Coordinate, manage and monitor community audits by Syndicators, state agencies, etc.
- Act as portfolio representative to coordinate activities and resolve issues with the Director and Owner Representatives.
Roles & Responsibilities This position has responsibility for:
- Provide feedback on capital needs and other asset plan items; complete asset plan items as required.
- Complete annual performance reviews and regularly communicate employee performance expectations and achievement.
- Seek to develop teams and provide motivation and direction as required.
- Ensure integrity of application and file approval process at communities.
- Monitor community financials; review variance reports; review financials with Community Managers regularly.
- Approve community vendors.
- Approve community purchase orders and expenditures.
- Manage portfolio rents; propose adjustments as necessary.
- Manage portfolio resident selection criteria; monitor and make adjustments as necessary.
- Monitor portfolio collections and collection procedures; ensure all collections activities are accomplished.
- Manage portfolio vendors such as collections agencies, legal representation, etc.; monitor performance and notify Sr VP of any issues.
- Support Community Managers as necessary on resident issues, supportive services issues, vendor issues, compliance approvals and other operational duties.
- Regularly meet with community staff.
- Coordinate portfolio training, Marketing, Compliance, Accounting, IT and HR activities.
- Prepare and deliver Regional Portfolio reports as required.
- Initiate new programs, procedures or practices in portfolio as directed.
- Represent portfolio to local PHA's, state agencies, etc. as required.
- Coordinate pre-lease set up of new communities; hire and train staff.
- Participate in senior level management meetings as required; participate in regional team meetings as required.
Key Deliverables/Objectives - Achieve best possible financial success from the portfolio within the guidelines set by the Director and Owner Representatives.
- Seek to maximize income and minimize expenses; ensure Community Managers are actively operating communities at or above budgeted income and at or below budgeted expenses.
- Maintain appropriate staffing levels while achieving the financial goals for each community
- Deliver accurate and timely regional reports.
- Ensure every new employee completes the training within 30 days of employment.
- Ensure all re-certifications are current.
- Achieve at least 95% occupancy and 95% portfolio rent collections with minimal approved write-offs.
- Maximize credit delivery on new project lease ups; complete all lease-ups in 12 months or less
- Qualify all units prior to the qualification deadline.
- Perform a thorough community inspection on each community at least twice per calendar year.
- Perform other duties as required.
Knowledge, Skill, and Competency Requirements - Competency is based in part on education, training, skills, and experience. In order to perform the job successfully, an individual should demonstrate the following knowledge, skills and competencies:
- Strong understanding of financial statements (budget, financial reports, P&L statement, general ledger, etc.).
- Strong understanding of federal, state, and local fair housing laws and provisions.
- Superior customer service skills including the ability to manage difficult customers and/or situations.
- Professional verbal and written communication skills.
- Strong leadership and management skills; ability to direct a team.
- Strong adherence to ethical standards including, but not limited to, the ability to maintain confidentiality and fiduciary responsibility.
- Ability to exercise independent judgment.
- Detail oriented; ability to manage conflicting priorities and to adjust priorities daily.
- Ability to travel and work a flexible schedule to include weekends, evenings, and holidays.
- Ability to draw data driven insights from systems-driven reporting and communicate in business and financial terms to various stakeholders.
- Computer Skills:
- Working knowledge of Office 365, Microsoft Office with advanced knowledge of Excel.
- Must have excellent computer skills and have industry software experience. RealPage's OneSite competency will be required following specific CMI training
- Must be willing and able to utilize tablet/mobile devices and software efficiently.
- MUST HAVE AFFORABLE HOUSING/LIHTC
Experience/Education: - Minimum High School Graduate, Bachelor's degree preferred
- 5+ years of experience in property management with recent experience as a Regional Property Manager
- Experience in managing LIHTC and HUD multifamily properties.
- Related Management Certification (ARM, CAM, CAPS, CPM, etc.).
- Related Affordable Certification (HCCP, COS, SHCM, CPO, etc.).
- Working knowledge of applicable Landlord Tenant Laws, Fair Housing Regulations, LIHTC/HUD Programs, and other laws as they relate to property specific guidelines and occupancy standards.
- Experience managing up to 1,500 units within a multi-site region.
Travel requirements: - Up to 80% travel within assigned region.
- Up to 10% travel outside of assigned region.
Driving: - Must be able to travel to and from a bank, other communities, and other off-site locations as a requirement of this position, without advance notice. A valid drivers license is required.
Must be able to complete all required training within thirty (30) days of hire date. This job description in no way states or implies that these are the only duties to be performed by the team member incumbent in this position. Further, this document does not create an employment contract implied or otherwise, other than an "at will" relationship.
Additional Notes:- Offers contingent upon successful completion of background check, drug screen, and MVR check (if required by position)
