Regional Manager, Device Support Specialist - Midwest Region
Field Based / Full Time / Permanent
As our Regional Manager, Device Support Specialist (DSS), you'll lead and develop a field team that supports patients using Tumor Treating Fields (TTFields) therapy across the Midwest region.
You'll coach and train Device Support Specialists, coordinate patient support coverage, and help your team deliver consistent, high-quality service. Working with Patient Experience leadership and cross-functional partners, you'll oversee regional performance, resolve issues, and support improvements to operating procedures. This full-time, exempt, field-based position reports to the National Senior Manager, Device Support Specialist.
Your primary residence must be within the assigned region with ideal locations of
Salt Lake City, UT; Denver, CO; Kansas City; St. Louis, MO; and Minneapolis, MN.
WHAT YOU'LL DO
- Lead regional Patient Experience deliverables, including therapy starts and ongoing support for active patients.
- Coach, train, and develop DSS team members through regular field visits to assess compliance with company policies, documented feedback, annual performance reviews, and professional development plans.
- Manage team assignments and changing patient support schedules to maintain adequate coverage across the region.
- Ensure the team has the training and resources to complete patient technical support and administrative responsibilities in line with company and regulatory standards.
- Partner with regional sales leadership and cross-functional colleagues to coordinate seamless patient support; resolve problems and escalate issues as needed.
- Monitor regional performance, review CRM documentation for timeliness, accuracy, and adherence to policies, and prepare and deliver updates for monthly and quarterly business reviews.
- Interview candidates and recommend hires; manage regional budgets and review and approve team expenses.
- Partner with the Director, US Patient Experience Strategic Development and cross-functional colleagues to develop and refine operating policies, procedures, and performance metrics. Work with Global Technical Support to identify and resolve recurring issues and monitor performance metrics.
- Help develop and plan team meetings from concept through execution, represent the region and DSS team at company events and conference calls, and follow fleet vehicle administration, maintenance, and cleanliness guidelines.
ABOUT YOU
Minimum Requirement:
- Bachelor's degree with at least five years of relevant professional experience.
- At least five years of experience managing field personnel in a patient support, service, or technical support environment.
- Strong emotional intelligence, situational awareness, and communication and organizational skills, with a positive, service-oriented approach.
- Excellent follow-through and attention to detail, with the ability to work independently and adapt to changing priorities and deadlines.
- Proficiency with Microsoft Office, Outlook, file management, and technical testing and troubleshooting procedures.
- Primary residence within the assigned region, with approximately 60% weekly travel, including overnight stays and long-distance driving. Attendance at company meetings within and outside the region is required.
- Ability to lift up to 50 pounds.
These additional qualifications are preferred:
- Experience building and establishing a field team.
- Experience in a for-profit healthcare environment, medical devices, or patient support.
- Familiarity with FDA Quality System Regulations and durable medical equipment regulations.
- Experience using Concur and SAP.
WHAT WE OFFER
This pay range which Novocure expects to pay for this role at the time of this posting is $92,000 - $130,000/yr. This position is also be eligible for an quarterly incentive bonus, company vehicle, and restricted stock unit grant in addition to a full range of benefits. Individual compensation within this range depends on a variety of factors, including, but not limited to, prior education and experience, job-related knowledge and skills demonstrated.
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If you're excited about this role, please apply.
