The Regional Manager Customer Support serves as the primary point-of-contact to provide all aspects of product support to Liebherr Mining (MIN) affiliates, LME Sales and Marketing departments, internal and external customers and other Liebherr companies focusing on the performance of trucks in the assigned regions - North America, Latin America, Africa, Eurasia or Australasia.
- For consideration, all candidates must apply through our online career portal to be considered for this opportunity. Please note that resumes submitted via email will not be reviewed.
- This position is not eligible for sponsorship. Applicants must be legally authorized to work in the United States without the need for current or future sponsorship.
Responsibilities- First point of contact for affiliates for all product related issues.
- Documents, reports all major events that impact the performance of the truck and status of product reliability related issues by each mine-site.
- Coordinate Service Information (SI's) and Technical Instructions (TIs) with affiliates.
- Reports potential product issues and follows up with status and progress reports to affiliates and customers.
- Submit Engineering Change Requests (ECR's) to Engineering and follows-up as required.
- Advise the Warranty Administrator on the technical validity of submitted warranty claims.
- Provide technical sales support upon request.
- Documents, reports and maintains on a monthly basis all events that impact the reliability of a truck and status of product reliability related issues by mine-site.
- Coordinates documentation relating to upgrades and modifications [Service Instructions (SIs) and Technical Instructions (TIs)] with relevant personnel and verifies when the upgrades and modifications have been implemented.
- Follows up to ensure customer acceptance packages are received within 7-days of release, checks for completeness and directs problems reported back to the relevant departments.
- Schedules post-commissioning meetings as required to provide reports to internal stakeholders detailing the quality and completeness of haul trucks shipped from the Factory.
- Monitors LME Field Service Reports and ensures Product Support Representatives submit reports weekly when performing work in their respective regions.
- Review and disposition PIR from the field; creating PIR projects based on field issues, data analysis and parts evaluation.
- Review, disposition and verify PARs as assigned by LME Quality Assurance department to address and resolve new product assembly issues.
CompetenciesEducation and Experience:- Bachelor's degree in Mechanical or Electrical Engineering from four-year College or university; with a minimum of three (3) to (5) five years related maintenance experience in heavy equipment mining environment and/or training; or equivalent combination of education and experience.
Additional Requirements:- Travel domestically and internationally up to 50% of the time.
- Ability to obtain and maintain a valid driver license and passport.
- Ability to maintain Mine Safety & Health Administration (MSHA) certification.
- This position is working from home eligible.
Our OfferPay Range: $105,000 - $119,000
An interesting and ambitious role in a successful international company. We offer a secure work environment with a comprehensive benefits package that includes major medical, dental and vision insurance, 401K plan with company match, paid vacation and personal days and competitive salary.
Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Thomas Steele.
LocationLiebherr Mining Equipment Newport News Co.
4100 Chestnut Avenue
23607 Newport News, VA
United States (US)
ContactThomas Steele
