What you will doConnected Driver Coaching, Compliance, and Safety Services are core offerings within the Mack Trucks and Volvo Trucks North America connected services portfolio across both internal combustion and battery electric vehicle platforms. The position is responsible for coordinating the services development roadmap, commercialization, and support of external customer offerings of Driver Behavior Coaching, Compliance, and Safety Services that leverage vehicle data, ADAS technologies, analytics, AI, and partner solutions to reduce fleet risk, improve operational performance, and create measurable customer value. In addition, this role will be responsible for coordination of the development for initial connected services specifc to the Battery Electric platform range. The role will interact with Mack Trucks and Volvo Trucks NA commercial truck sales organizations, aftermarket service and solutions, certified uptime dealer, and aftermarket technology, as well as internal product and project management teams.
Core Responsibilities: - Serve as the product owner of Mack Trucks and Volvo Trucks North America driver coaching, compliance & safety services for internal combustion engine (ICE) and battery electric (BEV) vehicles. Drive a clear product vision and consistent voice of the customer throughout the organization.
- Develop and implement the strategy for telematics-based driver coaching, compliance & safety-related services supporting the connected vehicle and service contracts product roadmaps, facilitating the fleets to achieve their goals of good driving habits, and promoting a safety culture.
- Own the connected safety product portfolio strategy, roadmap, customer value proposition, and lifecycle management across Mack and Volvo connected services.
- Develop integrated safety experiences across vehicle platforms, drivers, fleets, dealers, cloud services, and third-party technology partners.
- Translate vehicle, camera, and operational data into actionable coaching, predictive risk insights, safety scoring, event detection, and incident management workflows.
- Evaluate and manage partnerships across telematics, camera systems, ADAS suppliers, insurance providers, analytics platforms, and connected service ecosystems.
- Own packaging, pricing, business case development, launch readiness, attach-rate growth, and customer adoption metrics.
- Secure methods to understand the different ecosystems for battery electric vehicles and evolve fleet managers' strategies and drivers' techniques to deliver coaching, compliance, and safety service.
- Represent the needs of the fleets for driver coaching, compliance & safety services in various cross-functional product platforms responsible for delivery of new truck platforms in highway and vocational segments for internal combustion engine (ICE) and battery electric (BEV) vehicles.
- Leverage the existing advanced analytics platform to constantly analyze data for safety and driver coaching, build predictive models, machine learning algorithms, deep learning, business process automation, etc.
- Build a collaborative environment to translate the market needs, evolve and test solutions as minimum viable products (MVP) for safety and compliance in the industry verticals such as refuse, concrete pumpers, mixers, etc., and act as an interface with different technical organizations.
- Define commercial requirements for product planning, solution development, and market launch. Utilize agile development and deployment for continued features release. Support product development roadmap, including product requirements, product launch, marketing planning, and coordination of resources.
- Ensure up-to-date competitive intelligence and incorporate the same to ensure a competitive edge for the Volvo Group North America.
Who are you?Critical Competencies: - Leadership and social influence.
- Analytical thinking and innovation.
- Active learning and learning strategies.
- Creativity, originality, and initiative.
- Critical thinking and analysis.
- Complex problem-solving.
Skills & Knowledge: - Good understanding of class 8 trucking or heavy-duty automotive industry in North America.
- Basic knowledge of components that drive total cost of operation "TCO" demands for fleets.
- Attention to detail, strong business acumen, and analytical skills.
- Ability to maintain and work in the fast-paced, demanding environment.
- Strong written and verbal communications skills with professional presentation skills.
- Highly skilled in prioritizing multiple tasks.
- Working knowledge of vehicle connectivity, CAN/J1939, APIs, cloud platforms, privacy, cybersecurity, and connected safety governance.
Minimum Education and Experience: - B.S. in Mechanical Engineering, Automotive Engineering, or equivalent (Master's preferred).
- 5-10 years experience in the heavy-duty automotive, truck, or transportation industry working with customers delivering solutions, services or addressing their needs.
- Working knowledge of the plug-in electric vehicles (PEVs), including battery-electric vehicles (BEVs), as well as plug-in hybrid electric vehicles.
- Proven experience of working in a dynamic environment and breaking down barriers to improve interactions and efficiency.
- Familiarity with business analytical tools etc. a plus.
Physical RequirementsAbility to meet physical demands while performing the duties of this job, the employee is regularly required, with or without accommodation to:
- Stand, walk, or sit, sometimes for prolonged periods.
- Ability to be in the office 5 days/40 hours per week.
- See, speak, and hear, including distinguishing visual and audible signals necessary for safe and effective communication.
- Use hands or fingers to operate computers, tablets, mobile devices.
- Reach with hands and arms to access products, tools, and controls.
- Lift, move, or carry up to fifteen (15) pounds unassisted.
- Work in various settings various office environments.
- Occassional travel including overnight stays.
At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company's growth. For this position, the base pay is set at $128,300.00 - $158,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.
In addition to a solid package of compensation and benefits, plus you will enjoy:
• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today's challenging reality of combining work and personal life easier.
Job Category: Sales & Services
Organization: Mack Trucks & Volvo Trucks
Travel Required: Occasional Travel
Requisition ID: 36387
