Job Title: Regional Manager
Status: Full Time
Location: Bethalto, IL (travel to other locations required)
Salary: $77,100 - $89,000
Benefit Information: https://www.1stmidamerica.org/docs/default-source/pdfs/benefits-summary-at-a-glance-2026.pdf
Job Summary:
We are seeking a Regional Manager to direct the delivery of services to members through designated Branch Managers and operations staff, and to achieve organizational branch goals.
Key Responsibilities:
- Maintains highly motivated and well-trained staff while maintaining effective employee relations.
- Directs and monitors branch operations, through assigned subordinate managers, to ensure that they maintain appropriate staffing while meeting organizational goals and objectives.
- Ensures the application of and compliance to all credit union membership, operational and employee policies/procedures.
- Makes recommendations concerning new policies and procedures and ensures branches are in compliance with federal, state and local laws and regulations.
- Responsible for driving performance results in assigned branches through direction, leadership and execution of superior sales practices and service behaviors.
- Maintains a high level of quality service for members and ensures that employees are utilizing opportunities to educate members on products and services.
- Participates in establishment of annual operational budget.
- Responsible for building the credit union's presence in the community and for developing new members, while maintaining and expanding existing member relationships.
- Assists VP of Branch Operations on projects as assigned.
Qualifications:
- High school diploma or equivalent.
- Six or more years of similar or related experience.
- A two-year college degree, or completion of a specialized certification or licensing preferred, but not required.
- Customer service experience required.
- Strong communication skills and attention to detail.
What We Offer:
- Competitive salary and benefits.
- Opportunities for career growth.
- Supportive team environment.
Schedule:
- Monday - Friday 8:00 AM - 5:00 PM
- Saturday Hours 8:00 AM - 12:00 PM
Disclaimer: Must be able to work and travel to different credit union locations as determined by management.
