Role SummaryReporting to the Director, Operations, a Compass Communities Regional Manager oversees the performance and operations of a portfolio of residential communities within a geographic area. The role includes significant leadership responsibilities, balancing high-level financial strategy with on-the-ground team coaching and resident satisfaction, providing guidance and mentorship to Community Managers.
Core ResponsibilitiesLeadership and team management- Provide coaching, guidance, and direction to Community Managers and their on-site teams across the region;
- Ensure that all properties within the region are appropriately staffed and trained to deliver exceptional customer service and operational efficiency;
- Conduct regular meetings with direct reports and visit properties regularly to ensure company policies are implemented and standards are met;
- Lead the recruitment, training, and professional development of property management staff;
- Promote a positive, high-performance culture that emphasizes exceptional customer service and tenant relations;
- Approve hiring and termination of all community level staff in conjunction with HR;
- Conduct annual performance review evaluations and recommend compensation adjustments for community level staff; coach and accurately appraise performance.
Operational oversight- Ensure the smooth functioning and high performance of all properties in the regional portfolio;
- Coordinate with corporate support partners such as Finance, Marketing and People & Culture to ensure teams in the field have the necessary tools and resources;
- Manage rent collection and delinquency across all regional properties, ensuring compliance with relevant legislation;
- Oversee major capital improvement projects within the region.
- Drive profitability by developing and executing regional marketing and leasing strategies;
- Ensure all properties meet Compass's standards for maintenance, occupancy, and resident satisfaction;
- Approve the selection of all contractual services for assigned properties;
- Available for after-hours emergencies and other activities as necessary.
Financial management- In collaboration with corporate support functions, prepare, monitor, and manage the annual operating and capital budgets for the region;
- Analyze financial reports and key performance indicators to identify opportunities for improvement and ensure financial targets are met;
- Control income and expense categories of portfolio;
- Develop annual occupancy and lease-up projections; and implement programs to achieve them;
- Maintain accurate rent rolls in conjunction with Community managers.
- Ensure timely collection of rent at each community in conjunction with Community Managers;
- Assist in preparation of development and acquisition pro-forma budgets as requested.
Stakeholder relations- Develop and maintain strong relationships with residents, community leaders, and government stakeholders;
- Work with and support Community Managers in matters related to resident relations and complaints, ensuring they are addressed promptly and effectively;
- Ensure residents receive a high level of service through proactive communication and responsive service, consistent with Compass values;
- Regularly review resident feedback to identify areas for improvement;
- Respond to resident complaints in conjunction with Community Managers;
- Work with Community Managers to develop effective resident relation activities;
- Ensure residents receive a high level of service consistent with Compass values.
Required Skills and Experience- Minimum 5+ years of relevant experience in property management, with experience leading multiple teams required; experience in hospitality or a related industry is considered an asset;
- Post-secondary degree in a related field is considered an asset but not a prerequisite;
- Excellent interpersonal, customer service, and communication skills, with the ability to build positive relationships and interact effectively with a diverse range of people;
- Demonstrated ability to manage large budgets and drive financial performance;
- Excellent problem-solving and decision-making abilities;
- Valid driver's license and regular access to a reliable vehicle to travel to assigned portfolio;
- Demonstrated experience in managing teams and overseeing personnel.
- Bilingual (English/French) is an asset.
