Location: Cerritos, CA |
Type: Full-Time |
Travel: 70-80% Field Travel
About the RoleThis is not a desk job. You'll spend 70-80% of your time in our stores working directly with Service, Parts, and Body Shop Managers - coaching, observing, and driving performance across service, parts, and collision operations. You are the connection between our enterprise Playbook and what actually happens on the drive.
Performance data decides where you go. You'll maintain a monthly rotation across all stores, support new fixed ops hires through structured Week 2 / 30 / 60 / 90-day milestone visits, and step in when a KPI is trending the wrong way to partner with store leadership on root cause - not just symptoms. Every visit ends with a documented action plan and clear accountability for what happens next.
You'll report directly to the Regional Vice President, and what you see in the field will directly shape how we operate across the enterprise.
What You'll Do- Coach Service, Parts, and Body Shop Managers on process execution, customer experience, and leadership - building teams that sustain excellence without you in the building
- Monitor store-level KPIs to prioritize field activity and identify where intervention is needed
- Lead structured root cause analysis when performance gaps emerge and build action plans tied to measurable outcomes
- Support new fixed operations hires through their first 90 days, reducing time-to-productivity and early turnover
- Drive adoption of new systems, tools, and technology across stores
- Complete and distribute a store visit report after every visit - what you observed, what was done, and what's committed
- Capture best practices from across the platform and share them enterprise-wide
What You Bring- 10+ years of progressive automotive fixed operations experience, ideally multi-store or enterprise
- NADA Academy graduate
- A proven, measurable track record - CSI, retention, and operational metrics you can point to and explain
- Experience coaching leaders and fixed ops teams across diverse markets
- Strong DMS and fixed operations technology proficiency
- The ability to hold experienced managers accountable with candor and respect - you're comfortable with pushback and don't need positional authority to drive results
- High mobility: 70-80% travel in and out of market, primarily regional with cross-region travel for special projects
Compensation & Perks- Up to $250,000k + Bonus Incentive DOE
- $60 Monthly Phone Stipend
- 401k Matching and FSA
- Tuition Reimbursement
- Paid Time Off (accrues)
- Supplemental Insurance (Hospital, Accident, Critical Illness)
- Discounts on Vehicles, Services, and Parts
