Job Description Summary: Focus Advisor Solutions
Department: Advisor Relations
Reports To: Managing Director, Central
Position Type: Full-time
Location: St. Louis or Remote (based in Central region)
Travel: Limited
Position Summary
The Regional Director serves as the primary relationship manager for a defined portfolio of existing advisor firms within the Central division. The position is responsible for strengthening advisor relationships, supporting retention, increasing engagement, and connecting firms with the organization's investment, planning, operational, and practice-management resources.
The Regional Director develops a deep understanding of each firm's business, priorities, and challenges and coordinates appropriate resources to help advisors serve their clients and operate their practices effectively. Advisor engagement is primarily conducted through phone, video meetings, virtual presentations, and digital communication, supplemented by targeted in-person meetings and events when appropriate.
This entry-level Regional Director role manages a focused client roster in coordination with the Central Managing Director and Senior Regional Director to support divisional relationship management activities. Although the position supports responsible growth within existing relationships, its primary focus is consultative relationship management, advisor support, retention, and solution delivery rather than prospecting or proactive sales.
Job Description: Essential Duties and ResponsibilitiesAdvisor Relationship Management- Serve as the primary relationship manager for an assigned portfolio of advisory firms across the Central division.
- Develop a thorough understanding of each firm's business model, priorities, client needs, and operational challenges.
- Maintain consistent engagement through phone calls, video meetings, email communication, and targeted in-person visits.
- Respond promptly to advisor requests and take ownership of needs through resolution.
- Build trusted relationships with firm leaders, advisors, and other key stakeholders.
- Identify relationship risks and coordinate timely solutions with the appropriate internal teams.
Advisor Consultation and Practice Support- Strategically consult with advisors on various practice management exercises including client segmentation, client experience, succession planning, practice efficiency, and business development.
- Help firms establish annual priorities and relationship plans and monitor progress toward agreed-upon objectives.
- Serve as an accountability partner and connect advisors with relevant resources and subject-matter experts.
- Share best practices and practical solutions based on each firm's goals and circumstances.
- Support advisor onboarding and the implementation of applicable services and strategies.
Education and Solution Delivery- Develop and maintain a strong working knowledge of the organization's investment, planning, operational, and advisor-support capabilities.
- Clearly articulate the organization's value proposition and explain how available resources can address advisor needs.
- Deliver compliant education through individual consultations, virtual presentations, webinars, and occasional in-person meetings.
- Coordinate more detailed discussions with investment, planning, product, operations, or other specialists.
- Support advisor and end-client presentations when appropriate.
- Participate in or facilitate advisor learning groups, peer discussions, and educational programs.
Retention and Relationship Growth- Support asset and client retention through consistent engagement, responsive service, and proactive identification of relationship concerns.
- Identify opportunities to expand an advisor's use of relevant services and capabilities based on demonstrated needs.
- Partner with sales leadership or business-development colleagues when prospecting opportunities arise.
- Contribute to relationship and asset growth objectives while maintaining a consultative, client-first approach.
- Monitor advisor engagement, service adoption, retention risks, and appropriate relationship-development opportunities.
Client Coverage and CRM Management- Establish an appropriate coverage strategy and communication cadence for each assigned firm.
- Segment firms based on relationship needs, engagement, service requirements, and strategic importance.
- Use virtual engagement as the primary method of ongoing relationship coverage.
- Conduct targeted in-person meetings when travel will meaningfully advance the relationship or address a significant business need.
- Maintain complete and accurate records of advisor communications, meetings, commitments, follow-ups, and opportunities in the organization's CRM.
- Prepare meeting recaps, relationship updates, and other reporting for leadership and internal partners.
- Monitor assigned engagement, retention, adoption, and growth metrics.
Internal Collaboration- Collaborate with divisional and regional leadership to achieve territory goals, and across investment, planning, operations, service, marketing, compliance, and sales-enablement teams.
- Serve as an internal advocate for assigned advisor firms.
- Coordinate internal resources to ensure advisor's needs are addressed efficiently and consistently.
- Participate in team meetings, training sessions, relationship-planning discussions, and selected advisor events.
- Provide feedback regarding advisor needs, service experience, competitive activity, and opportunities to improve the organization's offering.
- Contribute to team best practices and support the development of associates and other team members.
QualificationsEducation and Experience- Bachelor's degree required.
- Relevant experience in wealth management, asset management, advisor relations, financial services, or consultative sales.
- Experience working with financial advisors, RIAs, broker-dealers, or other wealth-management firms.
- Demonstrated ability to manage and deepen professional client relationships.
- Strong understanding of the financial advisory and asset-management industries.
- Experience delivering virtual and in-person presentations.
- Experience coordinating across internal teams to address client needs.
- Proficiency with Salesforce or a comparable CRM platform.
Licensing and Professional Credentials- Appropriate securities or investment-advisory licensing based on the responsibilities of the position (SIE, Series 6, Series 65 etc.)
- Ability to obtain additional licenses or professional certifications/designations as needed.
Knowledge, Skills, and Abilities- Strong relationship-building and interpersonal skills.
- Consultative, service-oriented approach to advisor engagement.
- Ability to understand an advisor firm's business and connect its needs with relevant solutions.
- Working knowledge of investments, financial planning, wealth management, and advisor practice management.
- Excellent verbal, written, presentation, and virtual communication skills.
- Strong organization, attention to detail, and follow-through.
- Ability to manage multiple priorities across a focused client portfolio.
- Sound judgment regarding when virtual engagement is appropriate and when an in-person meeting is warranted.
- Ability to collaborate effectively across multiple teams and functional areas.
- Comfort using CRM, video conferencing, and other relationship-management technologies.
- Ability to balance advisor service, retention, engagement, and responsible growth objectives.
- Demonstrated accountability, curiosity, humility, and a solutions-oriented mindset.
Travel RequirementsLimited travel is required for selected advisor meetings, client events, conferences, and internal meetings. Virtual engagement will serve as the standard coverage model for routine relationship management. Travel should be purposeful and based on client needs, strategic importance, and anticipated relationship impact.
