Bachelor's degree or equivalent work experience required.
5-7 years of property management experience, preferably in Single-Family Rental operations.
10 years of general management or leadership experience.
Experience leading geographically dispersed teams.
Lean / Six Sigma experience is a plus.
Strong understanding of real estate, business planning, and budgeting with direct responsibility for operational and financial results.
Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred.
Responsibilities
Oversee market personnel activities, including training and coaching employees.
Manage and monitor accountability of market personnel performance to achieve metrics.
Provide guidance on renovations and turnover approvals to meet target metrics.
Oversee week-to-week operational performance of markets, including customer service and property management activities.
Assist pricing team with market insights for home pricing.
Handle first-line escalations and questions between teams and departments.
Communicate consistently across the company to keep markets informed of initiatives and dynamics.
Develop and implement best practices and facilitate change across markets.
Benefits
Opportunity for professional development and growth.
Travel opportunities with a dynamic work environment.
Engagement with a diverse team across multiple locations.
Access to resources for continuous improvement and operational excellence.
Full Job Description
Location
Charleston - 997 Morrison Drive, Suite 402
Job Description
Primary Responsibilities: The Regional Director is primarily responsible for overseeing the designated markets, BTR communities, and managing a portfolio of single-family home rentals. This role partners with regional and market personnel in establishing and meeting business plans, objectives, goals, and strategies that are aligned with overall business priorities.
Skills & Competencies:
Bachelor's degree or equivalent work experience required.
5-7 years of property management experience, preferably in Single-Family Rental operations
10 years of general management or leadership experience
Experience leading geographically dispersed team
Lean / Six Sigma experience a plus
Required experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results.
Demonstrated expertise in identifying areas for improvement and establishing and implementing procedures and performance standards to increase efficiency.
Well-versed in fair housing and local real estate laws, where applicable.
Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
The ability to make presentations to groups of employees or customers to quickly and effectively establishes credibility.
Strong understanding of the financial impact of operational decisions and help to establish and implement performance
measurements and procedures to reach goals.
Ability to use persuasion negotiation and other communication principles to influence results.
Must be able to travel 60% via airplane and vehicle with overnight stays required. Cell phones with system capabilities to support voice, data, and email coverage for use at a rate of 75+% of the time.
Demonstrated strong written and verbal communication skills
Ability to prove critical thinking and problem-solving concepts
Ability to thrive in a high volume, data entry, and processing work environment, where applicable
Essential Job Functions:
Oversees the activities of the market personnel including managing, training and coaching individual employees while guiding them to reach their potential and providing constructive feedback for employee development; reviews incoming candidate resumes, interviews, and strategically hires new team members based on staffing needs.
Manage and monitor accountability of market personnel performance and provide daily guidance to achieve set metrics
Provide review, guidance and feedback on renovations and turnover approvals to achieve target metrics
Oversees the week-to-week operational performance of markets including customer service, construction events, move-in/move-out processes, and other property management activities
Assist pricing team in price setting of homes by providing applicable market and home level insights.
Handle first-line escalations and questions between team and other departments
Communicates consistently up, down and across the company by routine engagements; ensures markets remain aware of broader industry and/or company initiatives; provides senior leadership and peers routine insight into market by market dynamics/environment.
Develops and implements 'best in class' procedures, policies, and practices; facilitates the implementation of change across the markets ensuring a high level of buy-in and execution; continually solicits and appropriately addresses 360' feedback for the betterment of the company.
Facilitate the development long-term growth strategy for Operations and the company
Ensures compliance with state real estate laws and enforces the company's policies/procedures to ensure seamless internal and external audits; responsible for over-sighting market decisions related to special-case properties including those with escalated customer service issues, disposition considerations, and potential legal issues.
Executes the strategic vision for operations within markets; drives the profitability and operational excellence of the company by using leadership skills, market knowledge, and analysis to coach, mentor, and hold accountable the Market Operations Manager for their individual and market performance.
Other duties, as assigned by supervisor or leadership team.
About Brookfield Properties
Brookfield Properties is a global real estate company that owns, develops, and manages premier properties in major cities around the world. The company's portfolio includes office, retail, multifamily, and industrial properties, as well as hospitality and entertainment venues. Brookfield Properties is committed to sustainability and has implemented a number of initiatives to reduce its environmental impact. The company is headquartered in New York City and has operations in North America, Europe, and Asia.
