LocationCharleston - 997 Morrison Drive, Suite 402
Job DescriptionPrimary Responsibilities: The
Regional Director is primarily responsible for overseeing the designated markets, BTR communities, and managing a portfolio of single-family home rentals. This role partners with regional and market personnel in establishing and meeting business plans, objectives, goals, and strategies that are aligned with overall business priorities.
Skills & Competencies:- Bachelor's degree or equivalent work experience required.
- 5-7 years of property management experience, preferably in Single-Family Rental operations
- 10 years of general management or leadership experience
- Experience leading geographically dispersed team
- Lean / Six Sigma experience a plus
- Required experience in real estate, business planning, and budgeting, with direct responsibility for operational and financial results.
- Demonstrated expertise in identifying areas for improvement and establishing and implementing procedures and performance standards to increase efficiency.
- Well-versed in fair housing and local real estate laws, where applicable.
- Intermediate knowledge of Word, Excel, and PowerPoint; advanced preferred
- The ability to make presentations to groups of employees or customers to quickly and effectively establishes credibility.
- Strong understanding of the financial impact of operational decisions and help to establish and implement performance
measurements and procedures to reach goals.
- Ability to use persuasion negotiation and other communication principles to influence results.
- Must be able to travel 60% via airplane and vehicle with overnight stays required. Cell phones with system capabilities to support voice, data, and email coverage for use at a rate of 75+% of the time.
- Demonstrated strong written and verbal communication skills
- Ability to prove critical thinking and problem-solving concepts
- Ability to thrive in a high volume, data entry, and processing work environment, where applicable
Essential Job Functions:- Oversees the activities of the market personnel including managing, training and coaching individual employees while guiding them to reach their potential and providing constructive feedback for employee development; reviews incoming candidate resumes, interviews, and strategically hires new team members based on staffing needs.
- Manage and monitor accountability of market personnel performance and provide daily guidance to achieve set metrics
- Provide review, guidance and feedback on renovations and turnover approvals to achieve target metrics
- Oversees the week-to-week operational performance of markets including customer service, construction events, move-in/move-out processes, and other property management activities
- Assist pricing team in price setting of homes by providing applicable market and home level insights.
- Handle first-line escalations and questions between team and other departments
- Communicates consistently up, down and across the company by routine engagements; ensures markets remain aware of broader industry and/or company initiatives; provides senior leadership and peers routine insight into market by market dynamics/environment.
- Develops and implements 'best in class' procedures, policies, and practices; facilitates the implementation of change across the markets ensuring a high level of buy-in and execution; continually solicits and appropriately addresses 360' feedback for the betterment of the company.
- Facilitate the development long-term growth strategy for Operations and the company
- Ensures compliance with state real estate laws and enforces the company's policies/procedures to ensure seamless internal and external audits; responsible for over-sighting market decisions related to special-case properties including those with escalated customer service issues, disposition considerations, and potential legal issues.
- Executes the strategic vision for operations within markets; drives the profitability and operational excellence of the company by using leadership skills, market knowledge, and analysis to coach, mentor, and hold accountable the Market Operations Manager for their individual and market performance.
- Other duties, as assigned by supervisor or leadership team.
