Description About the Role
The Regional Clinical Director (RCD) is responsible for the leadership, management, and development of doctors and Clinical Managers in assigned regions or geographical areas. In particular, the R egional Clinical Director is accountable for outcomes relating to:
- D octor Availability (Regional level Appointment Slot Availability)
- Clinical Excellence (Efficiency, Diagnosis and Treatment, Record Keeping, and clinical compliance)
- Patient Exam Experience
- Doctor Engagement and Retention
The Regional Clinical Director will play a key role on the Field Leadership Team, partnering with Operations leaders to achieve business results and high levels of patient and associate satisfaction . Th ey will manage the development and preparedness of the Clinical Managers and guide them to achieve successful business results .
The Regional Clinical Director will perform most of their duties in a management -style setting with minimal but required clinical time . The Regional Clinical Director will report directly to the VP, Professional Services .
You Will
Provide Leadership and Direction
- Support the facilitation and development of relationships between the Clinical Managers and doctor s in assigned geographic area; communicate behaviors and actions needed to achieve clinical excellence, meet patient demand, or achieve other business-related initiatives; explain relationships to the broader organization's mission, vision and values; motivate the Clinical Managers to partner with doctor s to commit to new behaviors required to achieve results.
- Using sound judgement and strategic reasoning , conduct regular office visits to observe and evaluate clinical care , with a dditional concentration on underperforming offices ; provide coaching and feedback to Clinical Managers and Clinical Excellence Captains ; document observations and follow up on agreed-upon action items in a timely manner. Areas of focus should also concentrate on offices with new doctor graduates .
- Participate in and bring insight to doctor Meetings in assigned geographic area using agenda and materials provided by Professional Services.
Ensure Doctor Availability
- Set and manage schedule and pace expectations with doctors in assigned geographic area to ensure appointment slot needs provided by Operations are fulfilled; communicate proactively with P rofessional Services Analyst to identify and address potential gaps in availability.
Maintain Clinical Excellence
- Maintain all standards of Clinical Excellence (Clinical Efficiency, Diagnosis and Treatment, Accurate Record Keeping) in assigned geographic area .
- Use Clinical Excellence Observation Guide during regular office visits; provide recognition or corrective coaching as needed.
Facilitate Development and Performance Management
- Through office visit s with the Clinical Managers , identify areas of focus and development opportunities. Provide thoughtful feedback during coaching moments.
- Conduct regular career conversations with Clinical Managers ; leverage tools provided by Professional Services and HR to support career aspirations; ensure - IDPs are updated and maintained in partnership with HRBP.
- Partner with Program Director and Clinical Manager on doctor career journey as well as contracting, renewals, and amendments.
- Partner with HRBP and Clinical Managers to address doctor performance or employee relations issues.
- Partner with Professional Services VP and Legal on matters related to patient escalations, risk, and professional liability.
- In partnership with HR and Professional Services VP, responsible for finalizing doctor performance reviews, merit planning, and compensation adjustments.
Optimize Patient Experience
- Observe quality of doctor interactions with patients during regular office visits; p rovide recognition or corrective coaching as needed.
- In partnership with Clinical Managers, Patient Relations and Operations, resolve escalated patient concerns as it relates to the delivery of Optometric care within assigned geographic area. This includes "On-Call" issues as it relates to urgent patient care.
Conduct Direct Patient Care
- Maintain direct patient care responsibilities in primary office location; scheduled to be defined by Professional Services leadership .
About You
- Doctor of Optometry (O.D. degree)
- 3-year s minimum of clinical experience within a similar organization, including proven strength as a practicing doctor i n a high-volume, high-performance office location.
- Experience in practice of both medial and retail / optical aspects of optometry.
- Leadership within optometric multi-office management.
Grow with Us
- Career Development and Training Opportunities
- Participate in a comprehensive benefits package including medical and dental coverage, tax-free savings plans, life insurance and more
- Participate in our Vision coverage and associate discounts on our products
- Participate in our 401(k) with competitive company match
- Accrue PTO and paid holidays from day one
