8-12 years of experience in ad-tech/mar-tech industries with a proven track record of growing strategic accounts.
Strong leadership skills to organize and orchestrate key account teams.
Sales-driven with a focus on account expansion and achieving customer marketing goals.
Willingness to travel as needed for client engagements.
Proven ability to grow revenue and meet performance targets.
Excellent interpersonal skills for engaging with diverse audiences, including C-level executives.
Desire to learn product details for effective communication with various stakeholders.
Responsibilities
Build relationships with senior stakeholders across customer organizations.
Develop Joint Business Plans focused on customer priorities aligned with Smartly solutions.
Lead strategic planning sessions with customer decision-makers and partners.
Collaborate cross-functionally within Smartly to drive alignment and progress.
Own account plans and initiatives alongside the account management team.
Set clear goals and priorities for high-level execution and global alignment.
Establish feedback and escalation channels to ensure continuous progress.
Benefits
Five weeks paid time off (PTO), 11 company-paid holidays, and unlimited sick days.
Generous healthcare packages and mental health benefits.
401K with matching contributions and equity grants for new employees.
Wellness benefits and learning reimbursement opportunities.
Volunteer time off and company donation matching programs.
Full Job Description
THE ROLE
We are growing fast and our customer relationships are moving to the next level.
We are redesigning how we support and work with our largest customers. We are looking for an US Client Lead who will be key in driving day to day operational excellence across our key customer base. As an US Client Lead at Smartly, you will put your consultative instincts to use and unleash your drive for accelerating existing business growth. You will be managing key Regional Strategic Accounts to offer innovative solutions at the cutting edge of the digital marketing industry.
You will build and manage trust-based customer relationships with large advertisers while understanding customer needs and delivering value-based solutions to them. We are highly focused on the idea of putting Customers First. The more you focus on helping your customers succeed, the more successful you will be. You will become a "trusted advisor" and create win-win outcomes that benefit both Smartly and our clients.
RESPONSIBILITIES
Build relationships with senior stakeholders and across all relevant parts of customer
Build Joint Business Plans to focus efforts on the customers highest priorities anchored to Smartly solutions
Lead strategic planning together with customer decision makers, platform and other partners
Work cross functionally within Smartly - globally - to drive alignment, progress, identify bottlenecks and remove overlapping efforts by engaging with various teams and stakeholders
Together with the account management team, own the account plan and plans for key customer initiatives
Coordinate execution on a high level by setting clear goals and priorities, ensuring global alignment and knowledge transfer, and making sure key relationships are owned by the best people
Create multiple feedback and escalation channels within the account to ensure steady progress and flow of feedback
Ensure product roadmap alignment and product team interaction with customers
Build relationships and align objectives with the customer partners (ad agency, creative or data partners etc.)
Own revenue forecasting and target setting for the account
Own pipeline and opportunity management based on customer outcomes
Have a hunger to close opportunities, make progress quickly with strategic account planning and be incentivised by commercial success
THE PERSON
We are looking for an ambitious, proactive curious and experienced client lead. They will be highly organised, able to work independently on projects where needed but also enjoy working within a team that has a strong, collaborative working ethos.
At 8-12 years in ad-tech/mar-tech industries, with a proven track record of growing strategic accounts preferred;
Are naturally inclined to lead, organise, and orchestrate a key account team
Are driven by sales, account expansion, and helping your customers achieve their business targets and marketing goals
Open to travel
Can grow revenue and be held to a number
Have excellent people skills and the ability to create connections and engage confidently with a variety of audiences, including C-level decision-makers
Have a strong desire to learn about the product in order to effectively sell up to VP / Director or down to end-users as needed
Have the ability to collaborate closely with internal cross-functional teams (sales, product, marketing, engineering, etc.) record of meeting and exceeding quota on a consistent basis
Nice to have experience running regional multi-national businesses
What We Offer You...
Five weeks paid time off (PTO), 11 company paid holidays, unlimited sick days
Generous healthcare packages & mental health benefits
401K plus matching & equity grants for all new Smartlies
