Job SummaryThe Regional Business Transformation Process Owner - Order to Cash (OTC) will lead the standardization, optimization, and governance of our regional OTC processes in alignment with the specific needs of the medical device industry within the Americas. This role is critical to ensuring efficiency, complaint, and customer-focused fulfillment processes across order management, logistics, and invoicing functions in a complex, regulated environment. Collaboration with business leaders and key stakeholders is necessary to develop and implement these strategic solutions to improve business performance. This role will be focused on delivering a consistent, scalable, and customer-centric process supported by best-in-class systems like SAP S4/HANA.
Job Details/Responsibilities- Regional Process Ownership: Define and manage the end-to-end Order to Cash process, including order capture, validation, fulfillment, delivery, billing, and returns, ensuring alignment with global and regional regulatory requirements (e.g., FDA, EU MDR). Lead regional process improvement initiatives using methodologies such as Lean, Agile, Kaizen, and business process reengineering. Identify and eliminate process inefficiencies and variation across businesses
- Standardization & Compliance: Develop and maintain harmonized regional OTC end-to-end processes that meet quality and compliance standards (e.g., ISO 13485, SOX, QMS requirements), while supporting local market needs and commercial strategies. Develop standardized regional process documentation and standard operating procedures (SOPs)
- Technology Enablement: Collaborate with IT to implement and enhance ERP systems, sales enablement software platforms, and automation tools, with a focus on traceability, electronic documentation, and integration with Quality and Regulatory systems. Develop strategy for process flows that exist through multiple technology systems, identifying impacts and creating gap analysis
- Cross-functional Leadership: Serve as the central liaison between Commercial, Supply Chain, Commercial Excellence, Regulatory, Quality, Legal, Finance, and IT teams to ensure seamless and compliant OTC execution
- Performance Management: Establish and track process KPIs (e.g., OTIF, DSO, invoice accuracy, return cycle times). Analyze data to identify root causes of inefficiencies and drive corrective actions. Report performance to senior leadership and recommend strategic improvements
- Change Management & Training: Lead regional process rollout initiatives. Develop training programs and change management plans to ensure adoption and sustainability of new processes
- Continuous Improvement: Optimize customer satisfaction, reduce costs, and ensure agility and adaptability in response to regulatory, market, or sales strategy changes
- Risk & Audit Readiness: Ensure OTC processes support internal and external audit requirements, including documentation, data integrity, and traceability across the supply and billing chain
- Other job duties as assigned
Incumbent must follow all established Environmental Health & Safety and Quality System policies, programs, rules and practices, including but not limited to product and patient safety, the health and safety of all associates as well as the environment and community at large.
Knowledge, Skills and Abilities (KSA)- Large-scale process thinking with local adaptability
- Ability to effectively work across functions to influence and drive consensus
- Ability to mentor, coach & provide feedback to others
- Excellent analytical, communication, and stakeholder management skills
- Exceptional analytical and problem-solving abilities
- Strong change management skills and leadership
- Excellent communication and presentation skills, including experience engaging executive leadership
Customer-centric mindset
Qualifications/ Background Experiences- Bachelor's degree in Business, Operations, Supply Chain, Finance, or related field (MBA or advanced degree preferred)
- 10 years of progressive experience in Order Management, Process Excellence, or Business Transformation roles with 5 years in management or leadership position
- Demonstrated and strong expertise in business process design, standardization, and optimization, particularly with Order to Cash
- Proven leadership in cross-functional process development and governance
- Proven ability to lead large-scale change and influence stakeholders at multiple organizational levels
Final compensation packages may be higher or lower than what is listed, and will ultimately depend on factors including relevant experience, internal equity, skillset, knowledge, geography, education, business needs and market demand. We provide competitive and comprehensive benefit options which include: annual bonus, paid vacation, paid holidays, health, dental and vision benefits, 401(k), with matching contributions, tax advantage savings accounts, legal plan, voluntary life and AD&D insurance, voluntary long-term disability, short term disability, critical illness and accident insurance, parental leave, personal leave, tuition reimbursement, travel assistance, and an employee assistance program. The salary range is $126k - $175k based on experience plus a 15% target bonus
