Business Operations Associate, Program Management

Business Operations Associate, Program Management Lithic is hiring for Business Operations, Program Management: a generalist role dedicated to the Program Management (PM) business line, where Lithic owns the bank relationship, handles compliance, and runs the client's card program end to end. We're expanding Program Management this year, and this person will build and run how it operates day to day, meaning the processes, reporting, and coordination across teams that today happen informally. This is a chance to build real depth in how sponsor bank partnerships and card programs work, in payments and fintech more broadly, while working directly with the Head of Program Management. What you'll do: • Own how PM operates day to day, meaning the process, tooling, and reporting that let the business actually be run and measured • Take on cross-functional projects that touch Risk, Compliance, Bank Operations, Legal, Sales, and Product, and see them through to a result, not just a status update • Assist in building and launching new PM initiatives from concept to completion, whether that's a new bank partnership, a new product construct, or a new managed-service offering • Build the reporting PM needs and doesn't currently have • Turn ad hoc process into something documented and repeatable, and find the parts worth automating • Be the person other teams come to with PM operational questions What you'll bring: • 4+ years in consulting, banking, fintech, or business operations • A generalist who's comfortable owning ambiguous, cross-functional work without a playbook to follow • Experience building processes from scratch and achieved results through strong stakeholder partnership rather than mandate • Strong analytically; can stand up metrics and reporting from nothing • Experience running cross-functional projects involving both internal teams and outside parties • Payments or fintech operations background (sponsored bank programs, BaaS, issuer processing) is a plus, not required • Experience or strong interest in utilizing AI automation tooling to improve workflows The annual U.S. salary range for this role is $75,000 - $100,000 plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate's experience and qualifications. This is a hybrid position. Candidates must be located within a commutable distance to our NYC office in Soho. We do not offer visa sponsorship or assistance. Benefits for Full-Time US Employees: • Unlimited PTO • 12-weeks fully paid parental leave • 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) • Work From Anywhere: work from anywhere in the world 4-weeks each year • 3% cashback on card purchases with your complimentary Privacy.com employee account • Health, vision, and dental insurance; HSA Contribution Match • 401(k) match • Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs. In-office employees receive: • Commuter benefit • Catered lunch every Tuesday and Thursday