Real Estate Operations Coordinator

Pilot • $80K — $90K *
New York, NY 10025In-Person
Real Estate & Construction
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 3-5 years of experience in project coordination or administrative roles, ideally within B2B, telecom, real estate, or tech sectors
  • Solid project management skills for handling multiple workstreams and milestone tracking
  • Proficiency in Salesforce CRM for data management and quality control
  • Familiarity with Google Workspace (Sheets, Docs, Slides) required; Microsoft Office knowledge a plus
  • Strong communication skills for professional interaction with external partners
  • Exceptional organizational skills with attention to detail for managing critical documents
  • Ability to work independently and prioritize tasks effectively, with knowledge of when to escalate issues
  • Familiarity with telecommunications or real estate is advantageous.

Responsibilities

  • Serve as the primary project manager for Real Estate New Build projects, from initial surveys to project handoff
  • Coordinate schedule and follow-through for Project Engineering surveys
  • Facilitate engineering scope review and seek internal approvals
  • Manage and execute access agreement reviews and routing with Legal
  • Collaborate with external stakeholders, including building management and contractors
  • Curate and manage Access Agreement renewals to avoid lapses
  • Facilitate Certificate of Insurance requests between management and insurance brokers
  • Assist in identifying new market opportunities in NYC commercial real estate
  • Support Real Estate Account Managers with Pre-Installed Internet service administration and partner activities.

Benefits

  • Company-sponsored medical, dental, and vision coverage
  • Company-sponsored 401(k) plan
  • Commuter and wellness reimbursement
  • Competitive paid time off (PTO) policy
  • Hybrid work environment with at least 3 in-office days per week in NYC.
Full Job Description
ON A TYPICAL DAY YOU'LL
  • Serve as the primary project manager for all Real Estate New Build projects - coordinating the end-to-end process of bringing Pilot's fiber infrastructure into new buildings, from initial survey through access agreement execution and project handoff
  • Coordinate Project Engineering survey scheduling and follow-through
  • Facilitate engineering scope of work review and internal approval
  • Manage access agreement review, routing, and execution in coordination with Legal
  • Collaborate with external stakeholders including building management, outside contractors, and insurance brokers
  • Curate Access Agreement data and proactively manage Access Agreement renewals to prevent lapses
  • Facilitate Certificate of Insurance (COI) requests, coordinating between building management and Pilot's insurance broker to ensure timely delivery and compliance
  • Assist in identifying and researching new greenfield developments, ownership changes, and other market activity across the NYC commercial real estate landscape to support business development efforts
  • Support Real Estate Account Managers in the end-to-end administration of Pre-Installed Internet services, including scheduling site surveys, creating service orders, and coordinating the transition to Customer Experience and Service Delivery teams
  • Support Real Estate Account Managers with day-to-day partner activities, including service coordination, deployment-related tasks, and other ad hoc requests that support partner relationships and account management.

WHAT WE'RE LOOKING FOR
  • 3-5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment
  • Demonstrated project management skills - ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders
  • Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types
  • Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus
  • Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers
  • Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance
  • Comfortable working independently and managing competing priorities without close supervision, while knowing when to escalate
  • Familiarity with telecommunications, real estate, or infrastructure services is a plus; demonstrated ability to quickly learn technical products and internal processes is a must
  • Ability to work in a hybrid environment with a minimum of 3 days per week in our New York City office


PILOT'S PAY & PERKS
  • Base salary of $80,000 - $90,000
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO


About Pilot

Pilot is a financial services company that provides bookkeeping, tax, and CFO services to startups and small businesses. The company's platform automates financial processes and provides real-time insights into financial performance. Pilot was founded in 2017 by a group of former PayPal employees and has raised over $120 million in funding. The company has over 1,000 clients and has partnerships with major accounting software providers such as QuickBooks and Xero.
Learn more about Pilot
Size
200 employees
Industry
Finance & Insurance
Net Income
-$10 million
Founded
2017
5 Year Trend
+50%
Revenue
$100 million
NASDAQ
PLT
* Ladders Estimates

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