Manage (plan, lead, delegate, control, organize, staff, and coordinate) and optimize the assigned Quality Systems, Compliance & Safety organization across all TCOM, L.P. facilities. Reporting to the Director/Manager of Quality & Safety, provide independent assurance that company processes conform to applicable customer, aerospace, government-contract, statutory, regulatory, and internal requirements. Partner with Quality Operations and other functions to identify risk, improve system effectiveness, and protect employees, customers, products, and mission outcomes.
Essential Functions:EXERCISE LEADERSHIP FOR QUALITY SYSTEMS, COMPLIANCE & SAFETY
• Define the necessary organization structure, roles, responsibilities, authorities, and competency requirements; assign personnel activities and leadership roles.
• Lead assigned Quality Systems, compliance, supplier quality, calibration, product-safety, and occupational-safety personnel across TCOM facilities.
• Establish an ethical, open-reporting culture that supports customer focus, product safety, employee safety, and continual improvement.
• Select, coach, develop, and evaluate employees; establish objectives, succession coverage, and qualified primary and backup process owners.
• Create and lead cross-functional teams; define responsibilities, resolve conflicts, manage change, and hold owners accountable for results.
PLAN FOR QUALITY SYSTEMS, COMPLIANCE & SAFETY
• Support enterprise Quality and Safety strategic planning and translate priorities into objectives, plans, measures, resource requirements, and improvement actions.
• Identify the needs of customers, employees, regulators, government representatives, programs, suppliers, and other stakeholders and align them with TCOM objectives.
• Assess organizational strengths, weaknesses, opportunities, threats, and emerging risks; prioritize actions based on business, product, employee, and mission consequences.
• Adapt the Quality Management System and safety programs for new facilities, acquisitions, technologies, products, contracts, and business processes.
• Define system responses to applicable legal, regulatory, contractual, aerospace, defense, and government requirements.
• Ensure the customer and employee-safety voice is incorporated into applicable TCOM business processes and management decisions.
ACCOMPLISH QUALITY SYSTEMS, COMPLIANCE & SAFETY OBJECTIVES
• Develop and maintain an integrated plan for the assigned organization and ensure department and enterprise results meet established requirements.
• Ensure personnel understand the plan and possess the competence, authority, tools, and information needed to perform their responsibilities.
• Establish performance measures and trend analyses for QMS effectiveness, compliance, audits, corrective action, suppliers, calibration, product safety, and occupational safety.
• Evaluate results against objectives, identify systemic or recurring issues, and ensure risks and improvement opportunities receive appropriate action.
• Coordinate activities with Engineering, Operations, Supply Chain, Programs, Contracts, Human Resources, Business Development, Logistics, and other functions.
• Provide complete, accurate, and timely reports and correspondence; escalate significant or intractable risks to the Director/Manager of Quality & Safety.
MANAGE QUALITY-RELATED FINANCES AND RESOURCES
• Develop and manage assigned departmental budgets, labor plans, facilities, equipment, services, and capital requirements.
• Estimate direct and indirect labor, material, travel, and other costs for proposals, new work, and capital projects affecting the assigned organization.
• Apply risk, schedule, and project-management methods to plan work, set priorities, and control Quality and Safety initiatives.
• Recommend resources and capital investments needed to maintain and improve Quality Systems, compliance, calibration, and safety infrastructure.
Additional job duties include the following:
• Maintain and continually improve the enterprise Quality Management System, including policies, procedures, processes, records, and controls across applicable locations.
• Define and map applicable AS9100, ISO 9001, ISO, AS, MIL, customer, statutory, regulatory, and government-contract requirements into TCOM's management system.
• Serve as the Quality Management System management representative when designated and coordinate management reviews, required inputs, actions, and records.
• Establish and maintain a risk-based internal audit program; coordinate certification, customer, supplier, and government audits; and ensure findings are effectively resolved.
• Review proposals, contracts, purchase orders, statements of work, and new work for quality, compliance, inspection, documentation, reporting, and supplier flow-down requirements.
• Maintain productive relationships with customers, registrars, suppliers, and government Quality representatives and coordinate accurate, timely responses to compliance inquiries and findings.
• Govern root-cause and corrective-action processes, monitor recurring or systemic issues, and independently verify corrective-action effectiveness.
• Use process mapping, performance measures, statistical methods, and trend analysis to evaluate process effectiveness and identify risk and improvement opportunities.
• Measure quality culture and coordinate related surveys, coaching, communications, and awareness programs with appropriate business functions.
• Establish and facilitate an Enterprise Quality and Safety Council and maintain its actions, priorities, and follow-through.
• Develop common enterprise metrics, normalize business-unit data, analyze trends, and prepare consolidated Quality and Safety reports for leadership review.
• Establish supplier-selection, qualification, surveillance, rating, audit, and corrective-action criteria; monitor supplier performance with Supply Chain and Engineering.
• Maintain governance of the calibration and Inspection, Measuring, and Test Equipment system, including traceability, intervals, records, out-of-tolerance response, and local execution requirements.
• Establish and maintain product-safety governance, including hazard identification, risk assessment, investigation, action tracking, employee awareness, and escalation of significant concerns.
• Participate in product and configuration-change governance to ensure quality, compliance, supplier, product-safety, and customer risks are evaluated.
• Lead occupational health and safety programs, including workplace hazard assessment, inspections, training, incident and near-miss investigation, emergency preparedness, performance monitoring, and corrective-action follow-up.
• Develop and maintain Quality Systems, compliance, audit, product-safety, occupational-safety, and assigned technical training plans aligned with business needs.
• Ensure controlled documents and records are current, approved, accessible, retained, and protected from unintended use, alteration, or loss.
• Serve as business-process owner for quality and safety information systems, while technical system administration remains with IT or Business Systems.
• Exercise authority to access relevant records and processes, initiate audits and investigations, require corrective-action responses, recommend containment or work stoppage, and escalate significant risk in accordance with TCOM procedures.
• Partner with Quality Operations while preserving accountability boundaries. This position does not normally own daily inspection staffing, routine product acceptance, operational Quality Engineering, MRB execution, or final release.
• Maintain a safe and efficient work environment and perform other duties and responsibilities as assigned.
Job Context & Work Environment:- Frequent contact with others, face-to-face discussions, teamwork, and coordination or leadership of employees and cross-functional groups
- Freedom to make decisions and responsibility for outcomes affecting employees, customers, suppliers, products, compliance, and company results
- Work under time pressure in both structured and unstructured assignments where accuracy, judgment, and timely escalation are important
- Work primarily in an office with periodic entry into manufacturing, laboratory, supplier, and field environments
- Potential exposure to noise, fumes, moving machinery, hazardous materials or equipment, temperature extremes, confined spaces, and work at height
- Use required personal protective equipment, training, permits, and site controls
- Travel to TCOM facilities, suppliers, customers, or program locations as required
Education and Experience:Bachelor's degree in engineering, Quality, Safety, or a related technical or scientific field. An equivalent combination of education and relevant experience may be considered. Eight or more years of progressively responsible experience in Quality, compliance, safety, or regulated manufacturing, including at least three years leading employees, cross-functional teams, or major compliance programs. Aerospace, defense, and government-contract experience is preferred.
In compliance with state and local laws, the salary range for this role is $118,000 - $150,000. The range provided is a general guideline and good faith estimate representative of all experience levels but is not a guarantee of compensation or salary. TCOM considers several factors when extending an offer including, but not limited to, the scope and responsibilities of the position, a candidate's experience, education/training, key skills, internal equity, and current market conditions. Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results.
Benefits: TCOM offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts/HSAs, EAP, tuition reimbursement, parental leave, paid time off (PTO), and company-paid holidays. The specific programs, options and eligibility may vary depending on date of hire, classification, and schedule type.
