Quality Performance Improvement Specialist

Hartford HealthCare

$85K — $100K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a relevant field required; Master's preferred in Nursing, Health Administration, Management or similar
  • At least 5 years of clinical experience in a healthcare setting
  • Proven experience with Quality Improvement methodologies and tools; regulatory expertise is a plus
  • Preferred certifications include CPHQ (Certified Professional in Healthcare Quality) or CPPS (Certified Professional in Patient Safety)
  • Strong analytical skills with capability to synthesize data effectively for clinical improvement

Responsibilities

  • Lead performance improvement initiatives across department clinical leadership and frontline staff
  • Collaborate with analytical teams to create performance dashboards for data monitoring
  • Educate staff on performance improvement methodologies, particularly PDSA (Plan-Do-Study-Act)
  • Analyze internal and external data to pinpoint issues affecting patient safety and quality of care
  • Develop actionable plans in cooperation with leadership to resolve identified issues
  • Synthesize clinical knowledge with data to recommend strategies aimed at clinical performance enhancement
  • Participate in or lead performance improvement teams focused on strategic priorities like reducing readmissions or preventable harm

Benefits

  • Support for educational advancement, particularly toward obtaining relevant certifications
  • Involvement in high-impact quality improvement initiatives that directly affect patient outcomes
  • Opportunities for collaboration with both clinical and administrative teams
  • A role in shaping safe and effective care processes within a reputable healthcare organization
  • Access to essential software systems for data management and reporting
  • Participation in external agency reviews, providing professional development and exposure to regulatory standards
Full Job Description
The Quality Performance Improvement Specialist is responsible for conducting ongoing performance improvement activities for the Central Region of Hartford HealthCare. The Specialist leads performance/process improvement for targeted initiatives, oversight of collection/abstraction and aggregation of data, and the analysis of data /metrics to assess performance. The Specialist collaborates with key stakeholders/ departments in developing best practice standards to ensure the reliable, safe design of care processes and workflows. Core to this role is functioning as a consultant to ensure compliance with all required agencies. The Specialist works closely with clinical teams and Medical staff to develop practices, peer review, quality, and safety efforts aligned with HHC's core values. Responsibilities include but, are not limited to the following: • Leads Performance Improvement initiatives for departmental clinical leadership and front-line staff in establishing a comprehensive quality assessment and performance improvement plan. Collaborates with analytical teams to develop performance dashboards. Educates constituents regarding performance improvement tools and techniques e.g. PDSA methodology. • Utilizes internal and external data to identify issues and trends that impact patient safety and quality of care. Collaborates with organizational leadership and front-line staff in formulating plans to address identified concerns. • Synthesizes data with clinical knowledge and recommends strategies to improve clinical performance and enhance patient safety. • Performs all activities for monitoring quality of care to meet internal facility objectives and external accreditation and regulatory requirements. • Participates in and/or leads designated performance improvement teams as indicated and according to the organization's strategic priorities, e.g., population-specific core measures teams, readmission reduction, reduction of preventable harm, etc. • Performs quality and safety monitoring activities necessary to support clinical and administrative staff with ongoing evaluation of care processes and outcomes. • Functions as a departmental resource for computer software systems necessary for collection and transmission of data for public reporting and national benchmarking. • In collaboration with the department director and other performance improvement staff, acts as a lead during external agency reviews e.g., Department of Public Health, Joint Commission, etc.). Qualifications: Education: • BA or BS degree is required • Master's Degree in Nursing, Health Administration, Management or related discipline preferred Experience: • Minimum 5 years of clinical experience • Experience with Quality Improvement tools and techniques, regulatory experience strongly preferred Licensure, Certification, Registration • CPHQ, CPPS or other quality certification preferred

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