WINSYSTEMS is seeking an experienced, hands-on Quality Manager to lead our quality program at our corporate headquarters in Grand Prairie, Texas. This key leader will oversee our Quality Management System, direct quality assurance and control activities, maintain audit readiness and ISO 9001:2015 certification, and manage product and environmental compliance requirements. The ideal candidate is a collaborative, detail-oriented professional who can strengthen quality systems, develop quality personnel, resolve complex issues, and drive continuous improvement across our industrial embedded computer manufacturing operations.
Job Summary
The Quality Manager maintains the Quality Management System and the company's operations management system, WinBase; directs quality assurance activities; maintains and enforces the company physical safety and security policies as controlled components of the quality program; and oversees product and environmental regulatory compliance, including Conflict Minerals, RoHS, and REACH requirements.
Supervisory Responsibilities
- Directly supervise the Quality Control Supervisor and provide leadership for quality control activities supporting incoming inspection, in-process inspection, final inspection, and product release.
- Establish performance expectations, assign priorities, monitor workload, and ensure adequate quality coverage for production and inspection requirements.
- Coach and develop the Quality Control Supervisor, provide timely performance feedback, conduct performance evaluations, and address performance concerns in accordance with company policy.
- Participate in recruiting, selection, onboarding, training, cross-training, and succession planning for quality personnel.
- Ensure quality personnel follow approved inspection procedures, workmanship standards, safety requirements, recordkeeping practices, and escalation processes.
- Promote accountability, objective decision-making, continuous improvement, and effective communication between Quality Control and other departments.
Essential Duties and Responsibilities
- Serve as the company's sole Quality Manager with overall responsibility and authority for establishing, maintaining, evaluating, and improving the Quality Management System and quality program.
- Manage, maintain, communicate, and enforce the company's physical safety and security policies as controlled components of the quality program, including periodic review, risk assessment, incident response coordination, corrective action, documentation, and verification of compliance.
- Develop and implement continuous improvements and efficiencies, in accordance with current ISO9001 standards.
- Establish, implement, and monitor Quality control metrics for system effectiveness.
- Stay current on the latest ISO standards and industry best practices for QA.
- Resolve quality issues via structured quality methods, such as root cause analysis and corrective and preventive actions; for issue resolution and recurrence prevention.
- Plan, coordinate, and lead internal, customer, registrar, and certification audits; maintain audit readiness; resolve findings; and ensure successful renewal and continued certification to ISO 9001:2015 and IPC-A-610 and IPC-J-STD-001 requirements.
- Maintain and control the company's operations management system, WinBase, which includes modules for work orders, routing, standard operating procedures (SOP's), compliance, corrective action request (CAR), and supplies distribution tracking modules.
- Conduct, coordinate, or oversee required training for all new hires on the Quality Management System (QMS), electrostatic discharge (ESD) controls, and applicable safety and security policies; maintain training records and provide refresher training as required by the quality program.
- Assist Operations management with manufacturing partner qualifications.
- Interface with supplier and customer quality representatives regarding quality control, corrective actions, and quality/compliance information requests.
- Report to the leadership team on quality issues, trends and losses.
- Create, approve, maintain, and control QMS documentation and quality records, including policies, procedures, work instructions, forms, revision history, retention requirements, and evidence of conformity.
- Lead periodic management reviews of the QMS; present quality objectives, audit results, customer feedback, process performance, supplier performance, risks, corrective actions, and resource needs to executive leadership.
- Oversee the control and disposition of nonconforming material and products, including material review activities, containment, traceability, corrective action, verification of effectiveness, and prevention of recurrence.
- Establish and maintain supplier quality controls, including qualification criteria, performance monitoring, quality agreements, supplier corrective actions, and escalation of recurring defects affecting electronic components, printed circuit board assemblies, and contract manufacturing services.
- Manage the company's conflict minerals compliance program, including supplier due diligence, collection and review of Conflict Minerals Reporting Templates, maintenance of supporting records, identification and escalation of sourcing risks, and preparation of customer compliance declarations.
- Oversee company compliance with applicable Restriction of Hazardous Substances (RoHS) requirements by obtaining and evaluating supplier declarations and supporting evidence, maintaining product and material compliance records, addressing exceptions, and responding to customer information requests.
- Oversee company compliance with applicable Registration, Evaluation, Authorization and Restriction of Chemicals (REACH) requirements, including supplier data collection, review of substances of very high concern information, maintenance of compliance documentation, communication of required product information, and coordination of corrective actions for identified risks.
- Review customer and supplier flow downs to ensure the ability to comply with these requirements. In the case WinSystems will not be able to comply, report these requirements to the CRO or Sales Management.
- Respond to customer questionnaires and certifications as requested. This may include both email and online requests.
- Maintain oversight of inspection, measurement, and test equipment controls, including calibration status, traceability, preventive maintenance, out-of-tolerance evaluation, and required records.
- Define and enforce quality controls for industrial embedded computer products throughout incoming inspection, printed circuit board assembly, system integration, testing, final acceptance, packaging, and shipment.
Other Duties and Responsibilities:
- Evaluate quality and compliance risks associated with product, process, supplier, equipment, and documentation changes and recommend appropriate controls before implementation.
- Coordinate with Engineering, Operations, Purchasing, Sales, and customer-facing personnel on quality planning, customer-specific requirements, inspection criteria, and product acceptance issues.
- This job description is not intended to list every duty or responsibility of the position. The employee may be asked to perform other related duties as assigned.
Qualifications and Skills:
- 10+ years of direct work experience in a manufacturing environment, including QA experience in Printed Circuit Board Assembly (PCBA) and Box Build processes.
- BA/BS degree in a technical field or equivalent experience in quality/reliability, and process engineering.
- Strong knowledge of quality management tools and methodologies for a manufacturing environment.
- Strong knowledge of ISO standards, including QMS and IPC-A-610.
- Knowledge of and experience with product and environmental regulatory compliance requirements, including Conflict Minerals, RoHS, and REACH.
- Experience with appropriate quality management tools and methodologies, for a manufacturing environment.
- Experience with establishing and measuring Quality metrics, such as Statistical Process Control (SPC), Process Capability (CP), Process Capability Index (CPK), Process Performance (PP), and Process Performance Index (PPK).
- Excellent communication, collaboration, and leadership skills
- Self-driven and an independent learner; Strong analytical, technical and detail orientation; Excellent project management and problem-solving skills
WINSYSTEMS offers a competitive benefits package, including health, dental, and vision insurance; company paid life and disability insurance; 401(k), paid holidays and PTO.
