Quality Manager

Context

Under the supervision of the Senior Manager, CPG Quality Management, the Manager, CPG Project Quality Assurance leads quality assurance and oversees quality control at a project level. Accountable for quality assurance and quality control decisions of the assigned delivery project. Leads an appropriately sized and skilled team of Lead Project Quality Assurance, Senior Coordinator Quality Assurance (SCQAs) and Quality Control Coordinators with responsiblity for achieving the quality objectives set for the project(s) assigned. Produces detailed quality assurance and quality control reports for the project(s) as required within the reporting cycle as well as performing a training role for the implementation of the quality management system for the project. Coordinates with other project controls and project management leaders of the project(s) ensuring the agreed quality management system policies, plans, processes and procedures are consistently adhered to. Supports the (Integrated) Project Delivery Teams and Senior Manager, CPG Quality Management to deliver the projects safely, on-time, on-budget and to an agreed level of quality determined by the project’s design.

Missions/Main Duties

KEY CONTRIBUTIONS

 

Functional/Technical

Reporting to Senior Manager, CPG Quality Management, the Manager, CPG Project Quality Assurance is responsible for the leadership and delivery of quality assurance and quality control for assigned projects, which includes being:

·       Accountable to (Integrated) Project Delivery Team for timely data and information regarding the status of all aspects of the project’s quality assurance and quality control and providing recommendations for resolving any non-compliance and/or issues

·       Responsible for the application of CPG Quality Management System including project specific plans, processes and procedures and guides as extensions to and consistent with the CPG Quality Management System including the continual improvement cycle drawing on previous experience and industry practice

·       Responsible for the Project Quality Management Plan detailing the objectives of the project as consistent with CPG strategy and objectives and in alignment with the (Integrated) Project Delivery Team and Senior Manager, CPG Quality Management

·       Responsible for the identification, development, reporting and analysis of quality metrics and managing agreed key performance indicators for the project including quality management system performance

·       Responsible for development and training (Integrated) Project Delivery Team on Project Quality Assurance Plan, CPG Quality Management System and Continual Improvement by way of, but not limited to, workshops, courses, online education and orientation (onboarding) of (Integrated) Project Delivery Team members

·       Responsible for the assurance, management and review of 2nd Party contracted quality submissions, e.g. ITPs

·       Responsible for the review and approval of Quality control site reports and test results, ensuring all documentation meets project quality assurance plan requirements and industry standards.

·       Responsible for ensuring all quality control inspections, testing and site visits are conducted as per Quality assurance plan requirements.

·       Responsible for the identification, resolution or escalation of quality issues

·       Supports the development and application of audit on the (Integrated) Project Delivery Team and 2nd Parties (direct contracted parties) with respect to compliance with CPG Quality Management System and contracted obligations alongside (Integrated) Project Delivery Team and Manager, CPG Quality Audit

·       Supports the implementation of continual improvement initiatives

·       Supports working groups and committees with specialized functional knowledge and offers expert recommendations concerning quality assurance

 

Customer/Stakeholder

·       Works strategically, develops and cultivates key relationships with a wide number of internal and external stakeholders, including but not limited to contracted parties, government, agencies and/or communities to aid in the successful delivery of the Project Quality Assurance Plan

·       Pro-active participant in project delivery management meetings, presentations and committees and quality management functional meetings, presentations and committees

·       Acts as an ambassador and liaison for Metrolinx as necessary

·       Communicates and provides support to both internal and external clients to enhance and achieve organizational goals

·       Liaises with internal departments regarding operational issues or improvements, and provides Quality subject matter expertise to management team on as required basis

·       Develops, fosters and maintains relationships with provincial ministries, municipalities, external authorities, private companies and the public to facilitate the advancement of organizational objectives

·       Works with staff at all levels to exchange information, coordinate efforts and resolve issues

·       Collaborates with other stakeholders and functions across Metrolinx to ensure alignment of activities and other ongoing initiatives

 

Operational Excellence

·       Fosters a safe and healthy work environment and complies with health, safety and environmental standards that meet or exceed legislated requirements

·       Establishes and maintains quality assurance and control on assigned project(s) ensuring deficiencies are addressed promptly and minimizes corporate liability by working with stakeholders to identify and mitigate risk and resolve issues

·       Develops and implements effective quality assurance strategies and tactics supported by data driven analysis and observed, rationalised industry practices

·       Develops service levels, measures and performance targets and regular reporting

·       Supports project delivery through managing quality assurance objectives and consistency with corporate and CPG goals

·       Supports project delivery and organizational initiatives to be on time and within budget

·       Supports a culture of continual improvement for an environment of high service standards and timely delivery

·       Recommends change to policy, plan, process or standards for continual improvement and to advance excellence in project management practices

·       Drives innovation by reviewing and analyzing processes to identify gaps and opportunities for improvement

·       Remains current on trends, behaviors and industry practices

 

Financial Stewardship

·       Identifies potential risks and risk mitigation activities to inform budget, estimating and forecasting functions

·       Manages resource budget for Project Quality Assurance Lead, Senior Quality Assurance Coordinators (SQACs) and Quality Control Coordinators assigned to the project and expenses within the role’s scope and budget

·       Develops and maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures, and approves payments and takes appropriate action to ensure budget is at or under plan within the role’s scope

·       Assesses and determines required workforce planning requirements to perform and maintain service levels, identifies budget constraints and overall impact on financial resources within the role’s scope

·       Prepares and monitors annual budget and submits a business plan regarding budget related expenditures within the role’s scope

·       Monitors progress to ensure that planning objectives are delivered on time and within budget, that anticipated business results are achieved and able to explain off-plan overages and exceptions within the role’s scope

·       Establishes processes, controls and measures to ensure appropriate expense allocation, cost management and overall fiscal responsibility within the role’s scope

·       Maintains departmental budget, ensures adherence to budget constraints, analyzes variances, scrutinizes expenditures and approves payments and takes appropriate action to ensure budget is at or under plan within the role’s scope

 

People Leadership

·       Directly manages up to 10 individuals performing quality assurance and quality control related tasks, manages the work of contractors assigned to the team and maintains engagement of consulting support

·       Provides leadership and direction to staff and project team (e.g. defines team member roles, responsibilities and expectations) including coaching and mentoring to ensure the quality and consistency of work

·       Manages staff performance to ensure adherence to timelines and objectives while addressing any performance gaps through correcting actions and timely feedback to ensure a cohesive operational unit and the optimum use of team skills

·       Be the subject matter expert and develop organization capability for quality assurance and quality control

·       Creates a working environment that is aligned with the organization’s desire to be a “best company to work for”, ensuring that people resources possess the required skills, are supported and have the resources to do the job

·       Demonstrates leadership and core competencies at a high level and is an exemplary model of living the corporate Values and Code of Ethics

·       Develops and maintains an environment of positive collaboration through developing relationships and engagement across Metrolinx and other stakeholders

Profile/Skills

Education : Degree in an applicable or relevant field

Experience : Minimum 8 years’ progressively senior leadership experience and/or related experience in Quality Assurance

Certifications or Designations : Relevant Quality Assurance qualification from a recognized Institution

 

Leadership Competencies and Specialized Skills:

- Service-Focused Leadership- Building a High Performance Culture- Communicating Effectively- Delivering Superior Results- Energizing the Team- Making Sound Decisions- Living the Values- Personal Effectiveness- Collaborative Partner

Technical Competencies: 

 

·       Demonstrable exceptional technical skill in quality assurance and quality control in project management/construction industry including the creation and delivery of detailed Project Quality Assurance Plan including quality control

·       Highly skilled in quality assurance and quality control theory, principles and practice

·       Comprehensive understanding of broader project management theory, principles and practice

·       Strong leadership skills to motivate a team, set high standards and clear expectations, manage expectations and outputs

·       Highly articulate with practiced presentation and facilitation skills

·       Excellent people skills and ability to communicate / interface effectively across the organization and external stakeholders

·       Exceptional attention to detail with excellent verbal, written, presentation and communication skills and confident leading meetings of diverse and potentially numerous members

·       Demonstrable experience of successfully managing competing objectives of external and internal stakeholders and recognizing materiality

·       Highly skilled at addressing and engaging leaders across the project and organisation

·       Excellent MS Office skills: Excel, Word, Powerpoint

 

Salary Range: CAD 130,000 - CAD 170,000 (annually)