Quality Manager

Smiths Machine • $80K — $110K *

Chicago, IL 60629In-Person

Manufacturing & Automotive

5 - 7 years of experience

More than 3 months ago

Job Overview by Ladders

Qualifications

Bachelor's degree in a STEM related field.
5+ years of combined customer-facing and operational experience in industrial manufacturing.
Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S).
Experience with heat transfer products and sheet metal fabrication processes preferred.
Excellent interpersonal, customer service, and communication skills.

Responsibilities

Build and maintain relationships with customers to understand their needs.
Establish standardized processes across manufacturing facilities.
Act as customer contact for product inquiries and issue resolutions.
Oversee communications regarding warranty issues.
Lead and manage Quality personnel and departmental interactions.
Track warranty item costs and create metrics for trend analysis.
Implement strategies for efficiency and continuous improvement.

Benefits

401(k)
Medical, Dental & Vision insurance
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Paid time off
Parental Leave
Tuition Reimbursement

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Full Job Description

Summary

This position will manage the DRC Quality Assurance program and its compliance with ISO 9001. Establish a good working relationship with DRC's customers to address and resolve returned goods, answer technical questions, and handle warranty claims. Work with our suppliers to address non-conforming products. Work with the production department to establish a quality-focused environment, including participating in continuous improvement activities focused on efficiency improvements by reducing waste caused by poor quality.

Job Description

Essential Duties and Responsibilities

Build and maintain strong working relationships with customers to understand their needs and concerns.
Establish and maintain standardized processes and practices between all DRC manufacturing facilities.
Act as DRC customer contact for all inquiries, escalations, and resolutions of issues relating to products in the field.
Own communications with customers regarding warrantable issues.
Oversee LMA (lead, manage, hold accountable) of Quality personnel.
Accountable for decision-making on warrantable issue dispositions.
Track the cost of warranty items.
Create metrics and reports to identify trends requiring intervention and to execute those interventions.
Work closely with the Quality Engineer and Field Service Team to resolve customer needs.
Develop and implement strategies and processes to improve efficiency and effectiveness.
Lead and direct multi-departmental work for execution of warranty fixes (designing, building, and installing replacement parts)
Lead and direct multi-departmental work for root cause analysis and execution of countermeasures.
Provide feedback to and work with other departments for continuous improvement opportunities/lessons learned from warranty items.
Perform supplier quality audits and onboarding, in collaboration with purchasing and engineering teams.
Work closely with Quality Engineer to establish and enforce quality standards and support activities.
Document, manage, and improve the internal audit program, which includes the coordination of auditor training and monitoring of auditor performance.
Establish and maintain ISO 9001 compliant system.
Participating in the ISO Internal Audit activities
Perform other tasks as assigned.

Job Requirements & Physical Demands

Excellent interpersonal, customer service, and both written and verbal communication skills.
Outstanding attention to detail.
Strong analytical and problem-solving skills.
Must be self-motivated and team orientated.
Must be able to visualize solutions using 3D design concepts and manufacturing methods.
Knowledge of machine tool processes and capabilities.
Able to research and implement cost effective solutions.
Light physical demands, some reaching, standing, bending, lifting, and prolonged sitting.
The ability to drive between five local manufacturing facilities (three in Melrose Park and two in Elk Grove Village) to perform duties. Clean driving record required.
Maintain regular and reliable attendance and punctuality; the typical hours for this position are 45-55 weekly, with additional hours as needed Monday through Friday, 7:00am - 3:30pm with additional hours, as necessary.
Be able to travel overnight domestically and internationally as required.

Qualifications

Education & Experience

Bachelor's degree in a STEM related field.
5+ years of combined customer-facing and operational experience in the industrial manufacturing market required.
Strong knowledge of QC processes (8D, 5-Whys, PPAP/APQP, 5+6S).
Experience with heat transfer products and sheet metal fabrication processes strongly preferred.

Additional Information

Benefits

401(k)
Medical, Dental & Vision insurance
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Paid time off
Parental Leave
Tuition Reimbursement

Show MoreShow Less

About Smiths Machine

Smiths Machine is a manufacturing company that specializes in precision machining and assembly services. The company was founded in 1980 and is headquartered in Indianapolis, Indiana. Smiths Machine has a team of experienced machinists and technicians who use state-of-the-art equipment to produce high-quality parts and components for various industries, including aerospace, defense, medical, and transportation. The company's services include CNC machining, turning, milling, grinding, and assembly. Smiths Machine is committed to providing its customers with high-quality products and services and has a reputation for delivering on-time and on-budget.

Learn more about Smiths Machine

Size

15,050 employees

Industry

Manufacturing & Automotive

NASDAQ

SMGZY

* Ladders Estimates

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