Quality Manager

Seaman Corporation is seeking a Quality Manager to join our Wooster Operations team! This position will report to the VP of Operations and Supply Chain in Wooster. POSITION SUMMARY The Quality Manager provides strategic leadership for quality by protecting the customer, ensuring products and processes consistently meet requirements, and partnering across the organization to reduce variability, strengthen accountability, and drive continuous improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. • Lead the ongoing effectiveness and continuous improvement of the Quality Management System, with clear ownership, disciplined execution, and alignment to business and customer priorities. • Establish and sustain robust corrective action, root cause analysis, and preventive systems that address systemic issues and minimize recurrence. • Develop and maintain quality performance metrics and reporting systems that identify emerging risks, prioritize improvement opportunities, and drive fact-based decision making. • Partner with Operations, Engineering, and other key stakeholders to maintain effective inspection plans, testing methodologies, and process controls. • Lead timely, fact-based customer complaint investigations, ensuring effective containment, transparent communication, and sustainable resolution. • Drive measurable reductions in scrap, defects, rework, and customer complaints through data-driven prioritization and cross-functional action. • Ensure consistent compliance with customer specifications, industry standards, regulatory requirements, and internal quality expectations. • Lead the development of a problem-solving culture by driving standard work, process discipline, risk identification, mistake-proofing, and continuous improvement throughout the organization. • Manage supplier quality performance in partnership with Supply Chain, including timely escalation, effective SCARs, and verification of corrective actions. • Lead internal and external audit readiness, ensure findings are addressed promptly and corrective actions are sustained. • Serve as the voice of the customer across the organization, balancing customer requirements, operational realities, risk, and long-term business performance. • Provide leadership and direction for the Quality team, including talent development, performance management, succession planning, and organizational capability building. REQUIRED QUALIFICATIONS • BS/BA technical degree with a minimum of 5 years of Quality Assurance experiencein a manufacturing environment. PREFERRED QUALIFICATIONS • Experience with ISO is a plus. • Preferred QMS experience. COMPETENCIES [Standard for all roles] To perform the job successfully, an individual should be aligned with our company values and demonstrate the following competencies: Do What's Right • Safety: Safety is our priority and everyone's responsibility. If you see something unsafe, you are called to say something. • Customer Focus: We are in business for the customer. Our (internal and external) customers deserve our focus and we can create solutions that solve their needs. • Integrity: Our words and actions reflect our values and we hold respect for all individuals. Work Together • Collaboration: We must share openly with one another, listen actively, and seek to understand the needs of our colleagues. We will respect diversity and work to find common ground. • Teamwork: We will trust the person and attack the process. Create Solutions • Entrepreneurism: Act with a spirit of entrepreneurism, challenge the status quo, and find innovative solutions to our obstacles. • Continuous Improvement: Everyone is an advocate for continuous improvement. Be willing to learn something new and accept that failure is a part of the process. • Results: At the end of the day, results are what drive us forward. Hold yourself accountable to remove roadblocks and focus on the outcome over the activity. SUPERVISORY RESPONSIBILITIES: Manages Wooster and Bristol Quality Teams. TRAVEL REQUIREMENTS: 25%