JOB DESCRIPTION
Job Title: Quality Manager
Department: Operations
Job Location:
Athol, Ma Based, supporting Plaistow, NH
Position Summary
The Quality Manager is responsible for overseeing all aspects of the quality management system to ensure products meet or exceed customer expectations and comply with applicable standards and regulations. This role leads the quality team, drives continuous improvement initiatives, and partners with other departments to promote a culture of quality throughout the organization.
Key Responsibilities
1. Leadership and Team Management- Lead, mentor, and develop quality department staff to achieve departmental and organizational goals.
- Assign priorities, monitor workloads, and evaluate performance.
- Promote a culture of accountability, continuous improvement, and teamwork.
2. Quality Assurance and Control- Oversee inspection processes, product testing, and verification activities to ensure compliance with specifications.
- Maintain and improve the Quality Management System (QMS) in alignment with ISO or other relevant standards.
- Lead internal and external audits, addressing findings and implementing corrective actions.
3.
Customer and Supplier Quality- Serve as the primary contact for customer quality issues, ensuring timely resolution.
- Collaborate with suppliers to establish and maintain quality standards.
- Manage customer complaints, nonconformances, and return material authorization (RMA) processes.
4. Continuous Improvement- Lead root cause analysis and implement corrective/preventive actions to address systemic issues.
- Utilize data and metrics to identify trends and opportunities for improvement.
- Partner with operations to improve processes, reduce defects, and enhance efficiency.
5. Regulatory Compliance and Documentation- Ensure compliance with customer, regulatory, and industry requirements.
- Maintain quality records, inspection reports, and related documentation.
Other duties and responsibilities as assigned.
Qualifications- Bachelor's degree in Quality Management, Engineering, or related field preferred.
- 5+ years of quality management experience in a manufacturing environment.
- Strong knowledge of ISO standards, quality tools, and methodologies (Six Sigma, SPC, etc.).
- Excellent problem-solving, analytical, and decision-making skills.
- Strong leadership, communication, and interpersonal abilities.
- Proficiency with Microsoft Office and quality management software.
Personal Attributes- High level of integrity and accountability.
- Strong attention to detail and commitment to quality.
- Collaborative and results-driven.
- Ability to work under pressure and manage multiple priorities.
Physical DemandsThis position requires standing for extended periods, operating machinery, and lifting up to 50 pounds. This position operates primarily in an office environment but requires regular time on the production floor. Eye, ear, and footwear protection are required in designated areas.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
