Job Type
Full-time
Description
The Site Quality Manager leads all Quality functions at the North Billerica facility, ensuring compliance with AS9100, ISO 9001, customer requirements, and the internal QMS while partnering cross-functionally with Production, Engineering, Planning, Procurement, and Corporate Quality. Reporting to the Site General Manager, this hands-on leader oversees inspection, testing, FAIRs, MRB activity, NCMR/CAR/PAR actions, RMAs, internal audits, and quality metrics - ensuring cable and harness assemblies consistently meet IPC-620, J-STD-001, AS9102, and all contractual and regulatory standards.
Requirements
- Lead, maintain, and continuously improve the site Quality Management System (QMS) in compliance with AS9100, ISO 9001, and customer requirements.
- Oversee all nonconformance and corrective action processes including MRB, NCMRs, RMAs, SCARs, CAPAs, and root cause investigations to ensure timely resolution and prevention of recurrence.
- Direct all inspection activities (In-Process, Pre-Mold, Final) including AS9102 First Article Inspections, ensuring full compliance with contractual, regulatory, and internal quality standards.
- Review and approve work order packages, quality documentation, Certificates of Conformance, and shipment documentation to ensure 100% accuracy prior to release.
- Oversee all testing processes and ensure compliance to customer documentation.
- Monitor and report internal and external quality metrics, defect trends, returns, and overall performance; drive continuous improvement and Zero Defect initiatives.
- Lead internal audits and support customer, certification, regulatory, and source inspections.
- Manage supplier quality engagement including GIDEP alerts and supplier surveys as required.
- Ensure proper documentation retention and record control for all quality-related activities.
- Partner with site leadership on staffing, performance management, and operational improvement initiatives.
- Train, mentor, and develop Quality team members while promoting a culture of safety, accountability, and quality excellence.
- Serve as the primary quality liaison for customer communications related to quality performance and corrective actions.
