Position SummaryThe Quality Manager is responsible for ensuring our products are manufactured according to established standards and for driving efficiency within the business by reducing cost of poor quality. The Quality Manager will work closely with Engineering, Production, Supply Chain, and Continuous Improvement to ensure best in class quality for new product introduction, manufacturing, and testing by establishing necessary Key Performance Metrics (KPIs), root cause & reliability assessments, corrective & preventative actions. The ideal candidate will have experience interacting with customers, leading transformational change through cross-functional leadership, demonstrating learning agility and have a history of leading teams and a history of leading robust quality management systems. The qualified candidate must be passionate about developing talent and bench strength, leading a team, and driving continuous improvement. This this is an individual contributor leadership role with the expectation that the leader will build a team the US Valve Quality function within 6-12 months. This role will require the leader to have hands-on experience with strong problem-solving capabilities, operational discipline, and a bias for action in a fast-paced manufacturing environment.
Essential Duties & Responsibilities:This position is accountable for the following key responsibilities:
- Establish a process to track the Cost of Poor Quality (COPQ) and metric trends for leading projects to drive improvement, including defining and measuring all inputs contributing to COPQ.
- Drives the adoption of 80/20 and continuous improvement to improve the Cost of Quality, first pass yield, and operating costs.
- Support and drive the use of critical tools such as DFMEA, PFMEA, MSA, CPK, and SPC in new product introduction and existing product quality improvement.
- Establish, Lead and maintain the Quality Management System (QMS) that complies with and is certifiable to the latest ISO9001 standards, including maintaining ISO9001 certification, leading quality management reviews and leading surveillance and recertification audits.
- Lead Quality inspectors to measure and improve supplier, in-process, and manufacturing quality.
- Develop and lead Supplier Quality Assurance through proactive management of supplier quality data and corrective actions, including first article qualifications, Supplier Corrective Action Requests (SCAR), and scorecards.
- Lead and Coordinate Root Cause Analysis and Corrective Measures (RCCMs) for containment, corrective and preventative actions, including permanent fixes for customer complaints and internal quality defects.
- Lead material review board (MRB) process for the effective disposition of non-conforming material, including collaboration with supply chain, production, engineering, and finance on scrap, re-work, etc.
- Lead customer-requested site or virtual audits on US Valve QMS and business processes.
- Define and manage equipment and process for incoming components, machining, assembly line, and testing inspection requirements.
- Lead investigation for customer-related quality issues to promptly maintain effective communication and resolution.
- Develop and maintain the Customer Complaint system ensuring effective resolution of Customer Quality issues, including process, tracking, and reducing RMA and warranty claims.
- Responsible for defining the plant quality objectives: monitor and measure internal quality performance such as internal defects, scrap, sorting activities, suspect material review and disposition, first piece approval, and floor audits.
- Responsible for Quality training and awareness in the organization by ensuring the right application of Quality Tools and Quality Expertise.
- Responsible for optimizing and standardizing plant quality documentation including utilization of standard document control systems.
- Formal and informal Quality KPI report-outs to the Senior leadership team are an expectation for the role.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
- Values: Acts with a high level of personal integrity and personally leads an inclusive & diverse team environment
- People Leadership: Track record of hiring and developing "A" players, developing high-performing teams, and building trust, credibility & followership, and bench strength
- Cross-Functional Leadership: Ability to drive cross-functional alignment to achieve quality and business commitments and goals
- Results orientation: Must have a bias for action and the ability to drive focus on the critical few holding self and others accountable for achieving quality targets
- Change Agent: Articulates need for changes and connects required change to success in an organization and creates followership to the desired state; demonstrated experience in manufacturing environment driving quality system transformation/optimization
- Comfort with Complexity: Learning agility and ability to thrive in a complex business by prioritizing daily activity
- Establishing focus: Organizing work, determining which potential and existing projects are the most urgent and important, and allocating resources effectively
- Discipline: Ability to drive a culture of process discipline
- Problem Solver: Data driven problem solving with expert knowledge in the use of quality tools and techniques such as D/PFMEA, SPC, CPK, MSA, 8D, DMAIC; operating with a continuous improvement mindset
- Servant Leadership: humble, authentic leader who seeks to remove barriers and enable people and the business; puts service, customers and team before self
- Strategic Thinker: Ability to develop and articulate future team, equipment, and process needs to support growth
- Experience with ERP systems ( JD Edwards preferred) and MS Office
- Experience working with site certifications such as ISO9001 and ISO14001
- Excellent oral and written communication skills, including presentation skills and facilitation of groups toward deliverables
Education & Experience: - 10+ yrs of relevant experience in an industrial manufacturing environment; preferably medium to high-volume manufacturing equipment with increasing levels of responsibility and experience in leading a team
- Bachelor's degree in Engineering or technical degree (Mechanical or Electrical preferred)
- Formal Training or Certification in Lean, Root Cause Analysis or Six Sigma preferred
- Proficiency in gaining or maintaining ISO9001 certification through the creation of or maintenance of an organization's QMS
- ASQ certification, or similar accreditation, a plus
PHYSICAL DEMANDS: The physical demands described here are represented of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing duties of the job, employee is required to move around and be still; use hands to handle objects, tools, or controls; reach with hands and arms; talk and hear.
- Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.- Noise level is minimal with intervals of spikes.
- Office working environment with occasional visits to the factory floor.
- Required to wear safety glasses and utilize other safety equipment as required while present on shop floor.
Total RewardsThe compensation range for this position is $124,000.00 - $186,000.00, depending on experience. This position may be eligible for performance based bonus plan.
Benefits PackageOur comprehensive U.S. benefit offerings include: Health benefits, 401(k) retirement savings program with company match, PTO, and more. More information on our benefits and rewards can be found on our career page: https://www.idexcorp.com/careers/our-benefits-and-rewards/
