5-7 years of experience in quality management or related field
Strong leadership and team management skills
Proficient in quality tools and methodologies (e.g., PFMEA, Control Plans)
Experience with customer satisfaction metrics and corrective actions
Excellent problem-solving and analytical abilities
Knowledge of compliance standards and certification processes
Effective communication skills for cross-functional collaboration
Responsibilities
Lead and mentor the Quality Department team to enhance capabilities
Oversee corrective actions and improve customer satisfaction metrics
Ensure timely updates to Core Tools and maintain organized documentation
Provide leadership in internal problem-solving and promote continuous improvement
Monitor product specifications and drive improvement plans for quality
Maintain compliance databases and manage certification processes
Serve as the primary contact for customer quality concerns and oversee supplier quality performance
Support initiatives to reduce scrap and improve operational efficiency
Benefits
Opportunities for professional development and training
Collaborative work environment with a focus on continuous improvement
Engagement in cross-functional projects
Access to the latest quality management tools and methodologies
Support for work-life balance through flexible scheduling options
Full Job Description
Leadership & Development: Lead, mentor, and manage the Quality Department team. Develop and implement individual development plans to enhance team capabilities. Monitor departmental performance and drive continuous improvement.
Corrective Actions & Customer Satisfaction: Oversee the execution of all corrective actions. Track and improve customer satisfaction metrics (e.g., PPM's, SPPS's, NCT's, QR's). Ensure timely and effective resolution of quality issues.
Core Tools & Documentation: Ensure timely updates to Core Tools (Control Plans, PFMEAs, etc.), especially following corrective actions. Maintain accurate and organized documentation in alignment with internal, customer, and AIAG requirements.
Problem Solving & Reporting: Provide cross-functional leadership in internal problem-solving activities. Implement and maintain data-driven systems for product and process reporting. Promote a culture of continuous improvement through root cause analysis and corrective action.
Product & Process Quality: Ensure all product specifications are met regarding fit, finish, durability, and appearance. Monitor and report performance on key product and process characteristics (KPCs). Drive improvement plans for underperforming areas.
Compliance & Certification: Maintain internal and customer databases to ensure accuracy and compliance. Ensure proper use and maintenance of Compulsory Certification Marks for finished, nonconforming, and changed products. Notify certification bodies of any product changes affecting certification status.
Customer & Supplier Relations: Serve as the primary plant-level contact for customer quality concerns. Oversee supplier quality performance, including conducting audits and site visits as necessary. Lead supplier quality assurance efforts and manage incoming quality inspection activities to ensure compliance with standards.
Operational Support: Support initiatives to reduce scrap, downtime, and improve efficiency and First Time Quality (FTQ). Document all quality-related activities as required.
Safety & Other Duties: Adhere to company emergency evacuation procedures to ensure employee safety. Perform additional responsibilities as assigned by management.
