Quality Manager

Bizerba Tekno Label Inc.

$75K — $95K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Quality Management, Engineering, Printing Technology, Packaging, or related field.
  • 5-8 years of quality experience in a manufacturing environment, ideally in labels, packaging, or printing.
  • Proven experience managing a Quality Management System in production settings.
  • Strong knowledge of ISO 9001 and packaging standards like BRCGS Packaging.
  • Fluency in French and strong English language skills required.

Responsibilities

  • Develop and manage the site Quality Management System, ensuring compliance with relevant standards.
  • Lead internal and external audits and manage CAPA processes to ensure timely resolutions.
  • Oversee quality control in various printing processes and monitor quality KPIs.
  • Act as primary contact for customer quality issues and lead root cause analysis.
  • Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies.

Benefits

  • Opportunity to work in a dynamic and innovative manufacturing environment.
  • Professional development and training opportunities provided.
  • Engagement in continuous improvement projects and quality culture promotion.
  • Cross-functional collaboration with production, sales, and technical teams.
  • Support for compliance with health, safety, and environmental standards.
Full Job Description
Your tasks

  • Develop, implement, and maintain the site Quality Management System (e.g., ISO 9001, BRCGS Packaging, FSC/PEFC where applicable).
  • Ensure compliance with customer specifications, regulatory requirements, and internal quality standards
  • Lead internal and external audits, including customer, certification, and supplier audits
  • Manage corrective and preventive actions (CAPA) and ensure timely closure
  • Oversee quality control activities across printing, finishing, and converting processes (flexo, coating, die-cutting, slitting)
  • Define and monitor quality KPIs such as defect rates, waste, customer complaints, and right-first-time performance
  • Approve raw materials, inks, adhesives, substrates, and finished products
  • Ensure effective change control for materials, processes, and artwork revisions
  • Act as the primary point of contact for customer quality issues, complaints, and technical quality discussions
  • Lead root cause analysis and implementation of corrective actions for customer complaints
  • Work closely with suppliers to ensure raw material quality and manage supplier performance
  • Provide quality training to production, prepress, and technical teams
  • Promote a strong quality culture and awareness across the plant
  • Drive continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
  • Analyze data and trends to reduce waste, rework, and non-conformities
  • Support new product development, trials, and process optimization from a quality perspective
  • Ensure quality procedures align with health, safety, and environmental requirements
  • Support compliance with food-contact, pharmaceutical, or cosmetic packaging regulations where applicable


Your profile

  • Bachelor's degree in Quality Management, Engineering, Printing Technology, Packaging, or a related field (or equivalent experience)
  • Minimum 5-8 years of quality experience in a manufacturing environment, preferably in labels, packaging, or printing
  • Proven experience managing a Quality Management System in a production setting
  • Experience with printing and converting processes is strongly preferred
  • Strong knowledge of ISO 9001 and packaging-related standards (e.g., BRCGS Packaging)
  • Understanding of label materials, inks, adhesives, color management, and print quality standards
  • Proficiency in root cause analysis tools (5 Whys, Fishbone, FMEA)
  • Familiarity with ERP and quality management software
  • Detail-oriented with a structured, analytical approach
  • Ability to work cross-functionally with production, sales, and technical teams
  • Customer-focused mindset with strong problem-solving abilities
  • Fluent in French and very good English skills (written and spoken)

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