Bachelor's degree in Engineering, Quality Management, or a related technical field.
Five years of experience in Quality Management, including ISO systems and claims resolution.
Strong knowledge of packaging manufacturing techniques and materials.
Proficient in Corrective Actions and Root Cause Analysis.
Excellent communication skills with a service-oriented attitude.
Experience in training on quality processes and systems.
Strong computer skills in a Windows/Microsoft environment.
Responsibilities
Support the sales team to expand opportunities and close business.
Develop and provide quality consulting services to customers.
Leverage quality services to prospect for new business.
Resolve critical quality issues through direct interaction with customers and suppliers.
Train internal employees on quality processes and principles.
Evaluate Root Causes and monitor Corrective Actions in the CAR process.
Communicate quality expectations to suppliers and conduct site evaluations.
Benefits
Competitive PTO including vacation, personal days, holidays, and sick time.
1Berlin Shared Ownership Plan.
Profit sharing.
401(k) with company match.
Medical, Dental, and Vision insurance.
Health Savings Account (HSA).
Flexible spending accounts (FSAs) for various expenses.
Paid parental leave for up to 12 weeks.
Health club reimbursement.
Tuition reimbursement.
529 college savings plan.
Employee Assistance Program for mental health and well-being.
Calm app for mental wellness.
Employee referral program.
Company-sponsored short- and long-term disability and life insurance.
Full Job Description
Are you looking for the opportunity of a lifetime? If so, we are hiring a Quality Manager who will be responsible for increasing sales revenue for Berlin by selling the Quality Service Division value added services in exchange for new or incremental packaging business. This person will also ensure that all aspects of the Quality Program function efficiently and serve as the liason between Customers and other departments.
Key Accountabilities:
Provide direct support to Berlin sales team to expand sales opportunities and close business by leveraging the services available under the Berlin Quality Service Division.
Develop and provide quality consulting services to customers.
Use quality services and strategy to help prospect for new business.
Interact directly with Customers and Suppliers in order to resolve critical and complex claims and other Quality issues.
Train internal Berlin employees on quality processes and principals.
Provide technical support for Customer Quality Management and Regulatory requests in the form of training sessions or customer interactions.
Maintain the integrity of the CAR process by evaluating Root Causes and monitoring the implementation of all Corrective Actions.
Communicate Berlin's Quality expectations to our Suppliers and perform Manufacturing site visits to evaluate their processes, capabilities and Quality systems.
Perform functional testing, dimensional analysis and defective product evaluations for determination of Root Cause and assignment of Corrective Action.
Support the Organization's ISO 9001 internal audit program
Ensure the functional accuracy, appropriate training and timely implementation of all QMS documents for which you are the Process Owner.
Fulfill employer and employee portions of the "Berlin Values".
Knowledge, Skills, Abilities:
Bachelor degree in Engineering, Quality Management, or other technical discipline with relevance to the Key Accountabilities.
Credible knowledge of packaging manufacturing techniques and materials
Five years of demonstrated success in Quality Management (ISO systems, SOP writing, document control), product qualification and claims resolution in a manufacturing environment.
Experience with Corrective Actions and Root Cause Analysis.
Ability to effectively interact with a variety of Customers and convey a sense of empathy (a positive, service oriented attitude).
Ability to evaluate specifications / dimensional data and interpret technical drawings.
Excellent written and oral communication skills and solid business acumen.
Experience teaching and training on quality processes, systems and procedures.
Strong computer skills in current Windows / Microsoft environment.
Ability to travel as needed.
Working Environment:
This role is hybrid and work is performed in both office and warehouse environments and some lifting (up to 30 lbs.) is expected.
#LI-Hybrid
NY/NJ Base Pay Range
$95,000-$125,000 USD
Berlin Packaging offers an outstanding compensation and benefits package including:
Competitive PTO including vacation, personal days, holidays, and sick time
1Berlin Shared Ownership Plan
Profit sharing
401(k) with company match
Medical, Dental, and Vision insurance
Health Savings Account (HSA)
Flexible spending accounts (FSAs) for transportation, medical, and dependent care expenses
Paid parental leave for up to 12weeks
Health club reimbursement
Tuition reimbursement
529 college savings plan
Employee Assistance Program for mental health and well-being
Calm app to improve mental wellbeing
Employee referral program
Company sponsored short- and long-term disability and life insurance with optional voluntary life insurance
At Berlin Packaging, we look at candidates' skills but hire based on traits. We believe in hiring smart, passionate people who are enthusiastic to learn and develop their skills. If you're excited about this role but your experience doesn't align perfectly with the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
About Berlin Packaging
Berlin Packaging is a packaging company that provides packaging solutions for businesses. The company's solutions include custom packaging design, packaging equipment, and packaging supplies. Berlin Packaging's solutions are used in various industries, including healthcare, finance, and retail.
