DescriptionWhat You Will Enjoy DoingCoordinates and supervises all integrated management system (IMS) activities at the manufacturing site to ensure product that meets internal and customer quality and regulatory expectations is delivered to the customer. Responsible for assisting the Plant Manager with quality related communication to customer. Responsible for promoting a quality and continuous improvement mind set in all plant employees.
- Ensures compliance with all quality management system requirements (ISO 9001, FSSC 22000 and other standards as required)
- Primary practitioner for HACCP program (as applicable); supports any additional risk assessment requirements including change management
- Prepares and successfully completes internal and external quality and/or food safety audits
- Monthly reporting of quality and food safety system data per documented corporate procedures locally as well as regionally as required
- Ensure production compliance with all regulatory, internal and customer product and packaging specifications; ensures customer specifications are current and accessible
- Ensure customer mandated compliance documents are issued (i.e. COAs, regulatory statements)
- Oversite responsibility for plant quality control program including product measurement/testing and data collection and integrity and rework management
- Oversite for performance of quality test equipment including internal and external calibration programs
- Assist operations in new product (AQP) and equipment qualification and verification activities
- Assist in optimizing and standardizing plant quality documentation including utilization of standard document control systems
- Documents and reports all supplier quality related issues per standard procedures; supports Logistics team on securing complaint resolution
- Hosts periodic customer visits; primary contact for quality and regulatory related communications with customer
- Manages customer complaint process including application of proper RCA techniques and tools. Ensures customer complaints are captured in global/regional/local reporting systems
- Supports the RCA process and training for other departments in the plant
- Ensures all personnel performing quality testing within the quality lab and on the production floor are trained and qualified
- Regularly scheduled quality staff meeting
- Ensures team works together as efficiently as possible
- Ensures correctly time and attendance of team is captured
- Recruits (with HR) new employees
- Performs disciplinary actions
- Performs annual performance evaluations
- Assesses training needs of staff and ensures execution of training
RequirementsWhat Makes You GreatEducation/Experience:
- 4 year degree in a STEM/technical discipline or equivalent work experience
- Experience with physical lab testing equipment, calipers, scales, digital height gauge and compression force testing equipment. Experience with Coordinate Measuring Machine (CMM) preferred.
- At least 5 years of work experience in Quality Assurance combined with a demonstrated track-record of accomplishments as a QA Manager, preferably in manufacturing environment
Qualifications/Skills:
- Proficient with Excel, SPC software, Word, PowerPoint
- Intermediate to advanced statistical knowledge
- Ability to work well with other departments
- Ability to manage Customer Relations
- Able to handle multi-task environment with excellent organizational skills
