Employer: JFE Shoji Power Canada Inc
Position: Quality Management System (QMS) Lead
Terms of Employment: Full-time / Permanent
Location: Burlington, Ontario
Language: English
Vacancy: Please note that this posting is for an existing role.
Benefits: Eligible for discretionary bonuses and/or salary increases in accordance with company policy. Eligible for RRSP, Pension Plan, Dental Insurance, Medical Insurance and Vision Care.
Salary: $110,000 to $120,000 CAD / year (dependent on experience)
Position Overview: The QMS Lead is responsible for developing, implementing, maintaining, and continuously improving the organization's Quality Management System in accordance with applicable standards (e.g., ISO 9001, IATF 16949). This role will work cross-functionally with internal stakeholders to ensure that the QMS efficiently and effectively supports business strategies and objectives, complies with regulatory requirements, and helps drive and sustain a culture of continuous improvement within the organization.
Key Responsibilities - Working with process owners and stakeholders, facilitate the definition, improvement, and implementation of QMS-scoped business processes, and controlled standards.
- Ensure the QMS aligns with international standards (e.g., ISO 9001) and regulatory requirements.
- Manage an efficient and effective document control processes, capable of delivering simple document user access to single source of truth in business process standards.
- Boundless passion for transforming a quality management system to a world-class future state.
- Manage the internal audit processes; with schedule planning, auditor development, ensuring timely closure of corrective actions to strengthen process literacy and "walk the talk" compliance.
- Support Senior Quality Manager and other organization leaders on external, customer, and corporate audits.
- Provide coaching and support for continuous improvement initiatives related to quality and operational effectiveness.
- Support non-conformance management and resolutions related to QMS (CAPA).
- Support QMS training for employees at all organizational levels.
- Promote a positive quality improvement mindset and awareness throughout the organization.
- Support collection and analysis of quality data.
- Support development of leading and lagging quality metrics (KAIs, KPIs).
- Prepare reports and populate dashboards for leadership on QMS performance.
- Identify and recommend opportunities for continuous improvement.
- Ensure ongoing compliance with applicable laws, regulations, and standards.
- Support risk assessments and implement risk-based thinking in quality planning.
- Act as the main liaison between departments for QMS-related matters.
- Work closely with cross-functional stakeholders to drive process improvements.
- Mentor quality team members and support development initiatives.
Required Qualifications - Minimum 5 years of experience developing, managing, and improving QMS processes in a 24/7 manufacturing environment aligned with internal standards like ISO 9001 and IATA 16949.
- Certification in ISO9001 (or other relevant standard); Lead Auditor preferred.
- Bachelor's degree in quality management, engineering, related technical discipline, or equivalent work experience.
- Demonstrated success as an empathetic and energetic change agent, with a demonstrated ability to leverage your developed EQ to convey curiosity about stakeholder needs, build consensus on a path forward, influence without authority, and gain buy-in to positive change.
- A proven track record in facilitating multi-functional process mapping and improvement, to deliver clarity in role accountabilities and responsibilities and cross-functional engagement.
- Working knowledge of supporting IT platforms with a "process before platform" bias, thriving on collaboration to simplify the user experience as a strategy to ensure adoption.
- Strong working knowledge of QMS methods (CAPA, SCAR, MRB, CX, etc.).
- Experience with regulatory audits and compliance in [industry, e.g., manufacturing, medical devices, etc.].
- Excellent written and verbal communication skills, grounded in empathy and emotional intelligence.
- Strong prioritization, organization, and leadership skills.
- Proficiency in MS365 ecosystem; including Outlook, Word, Excel, Teams, SharePoint, Visio, Forms, etc.
- Ability to configure MS SharePoint functionality to support document life cycle management and version control processes, for enhanced document user experience and simple navigation/access.
Preferred Qualifications - Prior experience in ERP and MES transformations (e.g., NetSuite, Smart Factory).
- Familiarity with QMS-specific applications (e.g., QT9, Master Control, ETQ, etc.).
- Proficiency in Business Process Model Notation (BPMN) used in process mapping.
- Working knowledge of formal Change Management methods (ProSci ADKAR).
- Working knowledge of Cost of Poor Quality (CoP).
- Working knowledge of Lean Six Sigma (LSS) tools; FMEA and PDCA-structured RCCA.
- Proficiency in SharePoint platform-specific tools: SharePoint Designer, SharePoint Online, SharePoint Framework (SPFx), and SharePoint Object Model.
- Programming skills in C#, JavaScript, HTML, and CSS for developing custom web parts, workflows, and front-end interfaces.
