Scope of the Role: We are standing up a dedicated onsite team to evaluate complex, real-world agentic AI workflows for a frontier AI customer. Reviewers work through ambiguous, multi-step scenarios inside isolated test environments, assessing whether AI agents complete tasks safely, respect user intent and consent, and hold up under close scrutiny. The Quality Lead is the person accountable for whether that output is any good.
This is a senior individual contributor role. You will not manage the reviewers - that sits with the Engagement Manager - but you set the standard they are held to. You own the audit sample, run calibration, keep the rubric usable as real cases stress it, and train reviewers into the work. You are also the deputy: when the Engagement Manager is out, the engagement runs on you.
The quality approach here is not fully defined. We expect you to build it in partnership with the customer's quality leads, or at minimum to take what they have, run it honestly, and come back with specific recommendations for where it falls short.
What You'll Own:- Own the quality system for the engagement: audit design, sampling strategy, scoring standards, and how quality gets measured and reported
- Build that system with the customer's quality leads where none exists, and where one does, operate it and recommend concrete improvements based on what the data shows
- Re-score a sample of reviewer output as a second pass; identify error patterns rather than isolated mistakes
- Run calibration sessions: surface disagreement, work it to resolution, and document the reasoning so the outcome holds for future cases
- Maintain rubric health - flag criteria that are ambiguous, overlapping, or silent on cases the team keeps hitting, and drive revisions through the customer
- Train and onboard new reviewers, including nesting plans, ramp criteria, and the judgment call on when someone is production-ready
- Give the Engagement Manager the evidence behind performance conversations: who is drifting, on what, and whether coaching is working
- Report quality trends to the Engagement Manager and, alongside them, to the customer
- Deputize for the Engagement Manager on delivery operations during absences
- Maintain information security, privacy, and facility access practices required by the customer's onsite environment
You'll Thrive in This Role If You Have:- Bachelor's degree or equivalent practical experience
- 4+ years in quality assurance, quality management, or senior review work within annotation, evaluation, trust and safety, or a similarly judgment-intensive domain
- Direct experience owning a quality function: you designed the audit, not just executed someone else's
- Significant experience with AI/ML evaluation work: annotation, red-teaming, RLHF, model or agent evaluation, or trust and safety review
- Hands-on familiarity with agentic systems: tool use, multi-step task execution, sandboxed environments, and common failure modes
- Demonstrated ability to run calibration with peers - including holding a position under disagreement and changing it when the argument is better
- Strong written communication; able to document a scoring standard clearly enough that a reviewer can apply it and an auditor can check it
- Comfortable in spreadsheets and in a dashboarding tool, with enough Python or SQL to pull and slice your own data (you will not be asked to build interfaces)
- Experience training or onboarding reviewers into rubric-based work
The expected hourly salary range for this position is $75-85 p/hour, based on experience, skills, and qualifications.
