Illinois Tool Works

Quality Engineering Team Leader

Illinois Tool Works • $95K — $115K *
Hatfield, PA 19440In-Person
Manufacturing & Automotive
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's degree in engineering (Quality, Industrial, Mechanical, Manufacturing preferred)
  • 5+ years of quality engineering experience in manufacturing, preferably with complex products
  • Experience leading teams and providing technical direction in production or quality environments
  • Familiarity with ISO 9001 or other certified quality-management systems
  • Proven skills in root-cause analysis, corrective action, and cross-functional problem solving

Responsibilities

  • Lead daily quality activities for Industrial Products, engaging in technical work and problem resolution
  • Establish priorities and provide direction to Quality Technicians and support staff
  • Coach and train Quality Technicians on standard work and documentation
  • Monitor work quality and communicate performance trends to the Quality Manager
  • Support onboarding and continuous improvement of team effectiveness
  • Promote a customer-focused culture and effective communication across teams
  • Conduct quality engineering activities, audits, and maintain quality standards for products

Benefits

  • Health and dental insurance
  • Company Paid Life Insurance
  • Short and Long Term Disability
  • 401K plan with generous company match
  • Vacation, personal days, and holidays
  • Continuing education reimbursement program
  • Flexible spending accounts
Full Job Description
Job Description:

The Quality Engineering Team Lead is a hands-on technical leader responsible for supporting the quality, reliability, and continuous improvement of Brooks Instrument industrial products and related manufacturing processes at the Hatfield, Pennsylvania site. The role performs core quality engineering work while providing day-to-day direction, prioritization, training, and technical guidance to hourly Quality Technicians and others supporting quality processes.

Working closely with Operations, Engineering, Supply Chain, Customer Service, and other cross-functional partners, this individual ensures that products and processes meet customer, regulatory, and company requirements. The successful candidate will be self-directed, highly organized, and comfortable balancing immediate production needs with corrective action, prevention, and longer-term process improvement.

Essential Duties & Responsibilities
  • Serve as the working lead for day-to-day Industrial Products quality activities, remaining actively engaged in technical work, production support, investigations, and problem resolution.
  • Establish daily priorities, coordinate assignments, balance workload, and provide work direction to hourly Quality Technicians and other personnel supporting inspection and quality processes.
  • Provide technical coaching, training, and support to Quality Technicians; reinforce standard work, consistent decision-making, accurate documentation, and timely escalation of issues.
  • Monitor completion and quality of assigned work, identify coverage or resource concerns, and communicate priorities, risks, and performance trends to the Quality Manager.
  • Support the Quality Manager with onboarding, skills development, qualification/certification needs, performance feedback, and continuous improvement of team effectiveness.
  • Promote a collaborative, accountable, customer-focused culture and model professional communication across shifts and functions


Quality Engineering and Process Support
  • Perform quality engineering activities and audits, and establish or maintain quality standards for incoming material, in-process production, and finished industrial products.
  • Provide timely floor support for product and process nonconformances; lead structured containment, investigation, root-cause analysis, and corrective action with cross-functional teams.
  • Review and disposition discrepant material in accordance with system requirements, ensuring product quality, traceability, and appropriate risk-based decisions.
  • Review design, manufacturing, inspection, and test documentation to confirm that applicable quality-system, customer, and contract requirements are met.
  • Verify and approve applicable operation instructions and inspection documentation, and ensure affected employees understand the requirements and their application.
  • Develop and maintain inspection methods, sampling plans, control plans, forms, and instructions used to record, evaluate, and report quality data.
  • Determine whether manufacturing processes and equipment are capable of meeting requirements through capability studies, control charts, measurement results, and other statistical data.
  • Coordinate annual product validations and other qualification or compliance activities for assigned product lines.
  • Initiate engineering deviation requests and product change notices, as appropriate, and provide quality input for sustaining engineering and product/process changes.


Customer, Corrective Action, and Quality-System Responsibilities
  • Coordinate timely investigation and resolution of customer quality issues for Industrial Products, including customer communication and status updates when assigned.
  • Analyze customer complaints and field failures; lead or coordinate 8D, corrective and preventive action, failure analysis, follow-up, effectiveness verification, and reporting.
  • Track and follow up on CAPA, customer complaints, failure analysis, and related cases in the applicable electronic quality management system, including TrackWise where used.


Data, Metrics, and Continuous Improvement
  • Collect, analyze, and report operational and quality data to improve performance and reduce the cost of poor quality.
  • Develop, monitor, and communicate key measures such as first-pass yield, scrap, rework, customer complaints, process-audit results, and corrective-action aging or effectiveness.
  • Apply statistical methods and quality tools - including SPC, Pareto analysis, histograms, capability analysis, and trend charts - to identify variation, prioritize risk, and drive sustainable improvement.
  • Prepare and present quality performance, complex analyses, recurring issues, and recommended actions in regular operational and quality review meetings.
  • Lead or participate in continuous improvement initiatives focused on product quality, process discipline, flow, efficiency, and prevention of defects.
  • Serve as the Quality representative on applicable new-product-development, sustaining-engineering, and cross-functional improvement teams.


Safety and Other Responsibilities
  • Maintain and enhance department safety practices in alignment with Brooks' zero-accident safety philosophy and applicable site requirements.
  • Ensure quality activities are performed safely and that identified safety concerns are promptly addressed or escalated.
  • Perform other duties and project-specific tasks as assigned, including first article inspection support, qualification-test failure analysis, and customer-required documentation.


Education and Experience
  • Bachelor's degree in an engineering discipline required; Quality, Industrial, Mechanical, Manufacturing, or a related engineering field preferred.
  • Five or more years of progressive quality engineering experience in a manufacturing environment; experience supporting industrial, electromechanical, instrumentation, or similarly complex products preferred.
  • Demonstrated experience leading work, coordinating priorities, training others, or providing technical direction in a production or quality environment required; prior formal supervisory experience is helpful but not required.
  • Experience working within an ISO 9001 or other third-party certified quality-management system required.
  • Experience leading root-cause analysis, corrective action, nonconforming-material disposition, process audits, and cross-functional problem solving required.
  • ASQ Certified Quality Engineer or other relevant quality certification preferred.


Knowledge, Skills, and Abilities
  • Strong working knowledge of quality engineering principles, statistical methods, process capability, control plans, sampling, risk assessment, and continuous improvement tools.
  • Ability to interpret engineering drawings, specifications, test results, inspection data, and customer quality requirements.
  • Strong analytical thinking and problem-solving skills, with the ability to distinguish immediate containment from true corrective and preventive action.
  • Ability to organize and prioritize work for self and others, respond effectively to changing production needs, and drive multiple activities to closure.
  • Effective leadership, coaching, and interpersonal skills; able to build credibility with hourly employees, engineers, managers, customers, and external auditors.
  • Clear and professional verbal and written communication, including the ability to summarize technical findings and present quality data to varied audiences.
  • Proficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook; experience with Minitab or similar statistical software preferred.
  • Experience with electronic quality-management systems and data/reporting tools; TrackWise experience preferred.
  • Diplomacy and sound judgment when communicating with customers, suppliers, registrars, assessors, and other external contacts.
  • Ability to work independently and collaboratively in a dynamic, cross-functional manufacturing environment with a strong focus on customer satisfaction.
  • Ability to support business needs across shifts and travel domestically or internationally on an occasional basis.
  • Review customer documentation and requirements, including special quality, inspection, documentation, or copy-exact expectations, and ensure appropriate fulfillment.
  • Participate in customer visits, surveys, audits, and quality reviews; represent Brooks professionally and diplomatically with customers, suppliers, registrars, and assessors.
  • Support maintenance of ISO 9001 documentation, internal quality-system audits, closure of findings and nonconformances, and Quality Certificate activities as needed.
  • Support supplier-quality issue resolution in partnership with Supply Chain and Supplier Quality resources.


Benefits

Our employees enjoy competitive, merit-based salary plus excellent benefits including:
  • Health and dental insurance
  • Company Paid Life Insurance
  • Short and Long Term Disability
  • 401K plan with generous company match
  • Vacation, personal days and holidays
  • Continuing education reimbursement program
  • Flexible spending accounts


The opportunity to join a well established (80 years in business) yet dynamically changing organization that works together as a team to meet the challenges of satisfying customers' needs and managing rapid growth to better compete in a global marketplace

About Illinois Tool Works

ITW is an industrial manufacturing company that specializes in the fields of industrial machinery, engineering, operations, sales, marketing, finance, and accounting. It's in deep-sea oil rigs, aerospace technology, bridges and wind turbines, healthcare, the spaces in which they live and work, the cars they drive, and the mobile devices they rely on. It was founded in 1912 and headquartered in Glenview Nas, Illinois.

Illinois Tool Works Careers

Join the dynamic team at Illinois Tool Works (ITW), a global leader in diversified manufacturing, where innovation and excellence drive us forward. ITW offers unparalleled job opportunities, fostering a culture of growth and leadership in the industry.

Work You’ll Do

At Illinois Tool Works, you will be part of a professional community that thrives on creativity and innovation. Our employees are equipped with the skills needed to succeed and are provided with endless opportunities for professional growth. Engage in work that matters, with projects that transform industries and enhance futures.

Explore Career Paths

Whether you're seeking an internship, a graduate opportunity, or a seasoned professional position, ITW offers a range of career paths across various departments. Our team benefits from a supportive and diverse working environment where every member’s contribution is valued.

Innovate and Lead

Join a team where innovation leads to revolutionary solutions in industries worldwide. At ITW, you will work alongside industry experts to develop new ideas and strategies that keep us at the forefront of technological advancements. Your career at ITW will be marked by a continuous journey of growth and leadership.

Develop Your Skills

With ITW’s commitment to professional development and diversity training, you will enhance your skills through targeted training programs and workshops. These opportunities not only boost your career but also ensure you stay competitive in the job market.

Be Part of Our Culture

ITW is dedicated to building a culture that respects and embraces diversity, encourages innovation, and fosters leadership. Our team is our greatest asset, and we believe in providing them with the benefits and resources they need to succeed both professionally and personally.

Networking and Professional Growth

Expand your professional network through ITW’s global presence and collaborative work environment. Engage with professionals across different sectors, gaining insights that can lead to significant career advancements. Our networking events and professional groups help you connect with key industry leaders and peers.

Join Our Team

Search for open positions that match your skills and interests on the ITW Careers page. We are looking for passionate, curious, and solution-driven team players who are ready to take their career to the next level.

Stay Connected

Keep up to date with the latest industry trends, company news, and career tips by following our careers blog. Personalize your experience by subscribing to job alert emails, tailored to your preferences and career goals. Explore the opportunities at Illinois Tool Works today and discover how your expertise can help shape the future of our company and the industries we serve. Join us in our mission to achieve excellence through innovation and leadership.
Learn more about Illinois Tool Works
Size
45,000 employees
Market Cap
$68.1 billion
Industry
Manufacturing & Automotive
Net Income
$2.1 billion
Founded
1912
5 Year Trend
+1.2%
Revenue
$12.5 billion
NASDAQ
ITW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Illinois Tool Works

More Manufacturing & Automotive Jobs

Find similar Quality Engineering Team Leader jobs:

NationwideHatfield, PA