Job Type
Full-time
Description
Establish and maintain strong customer relations and ensure customer satisfaction. Have a thorough understanding of customer
expectations and coordinate the internal effort to meet those expectations.
Responsibilities- Responsible for customer interfacing on quality issues for assigned responsibilities.
- Responsible for supplier interfacing on quality issues for assigned responsibilities.
- Maintain control plans, PFMEA's, inspection and gage instructions and other assigned quality plan documentation.
- Lead problem solving activities for internal/external concerns relating to assigned responsibilities.
- Coordinates activities of Quality Technicians as needed. Maintain Advanced Quality Planning (APQP) documentation for assigned programs.
- Establish data collection systems for process, product and customer feedback.
- Supplier quality coordination of parts supplied to assigned product units.
- Initiate actions to prevent the occurrence of any nonconformance relating to product, process and quality systems.
- Train / mentor Quality Technicians as needed.
- Identify and record any problems relating to the product, process, or quality systems.
- Control further processing and delivery of nonconforming product until the deficiency is corrected.
- Organize retrieval of supplier PPAP information.
- Organize follow up activities to customer PPAP submissions.
- Report weekly to management regarding timelines.
- During slow periods, perform internal and/or external audits on the basis of ISO 9001:2015/IATF 16949 requirements to maintain compliance.
- Other duties as assigned.
Requirements
- Minimum for (4) year degree or ASQ Certified Quality Engineer Certification, or equivalent combination of education and experience.
- At least three (3) years of experience in a manufacturing environment required, including at least 1 year of quality engineering experience; medical device manufacturing experience a plus.
- Minimum of one (1) year experience in supplier and customer-related quality engineering role required.
- Experience in APQP on new products in automotive industry a plus.
- Must have strong communication skills, both orally and in writing, to interface with customers, suppliers, and all levels of personnel in one organization.
- Capable of working in an international environment.
- Maintain professional competence, knowledge, and skill necessary to provide guidance and serve as an internal expert on quality systems, philosophy, techniques, and methodologies.
- Experience with Quality Management Systems strongly preferred.
- High level of computer skills, knowledge of Microsoft Office applications, including Word/Excel.
- Must be detail-oriented.
- Strong organizational skills with ability to manage several tasks and/or projects simultaneously.
- Thorough understanding of ISO 9001 and auditing process.
- Knowledge of ISO 13485 and auditing process a plus.
- Internal Process Auditor experience a bonus but not required. Certified Auditor or willingness to become a Certified Auditor a plus.
- Must be available for approximately 10-20% travel including international if necessary.
Compensation & Benefits- Competitive wage structure reflective of current market trends.
- Medical, dental, and vision coverage options through Blue Cross Blue Shield of Massachusetts (BCBS) and EyeMed
- Health savings accounts (HSA) and flexible spending accounts (FSA)
- Company-paid basic life and AD&D insurance
- Short-term and long-term disability coverage
- Employee assistance and wellness programs
- 401(k) Retirement Savings Plan
Salary Description
$85k-$105k
