Lam Research

Quality Engineer

Lam Research$92K — $110K *
Manufacturing & Automotive
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience in field service engineering or related roles
  • Proven expertise in problem-solving methodologies (5Why/Ishikawa)
  • Ability to drive and measure site quality performance
  • Strong analytical skills to identify trends in quality data
  • Excellent communication skills in English, both written and verbal
  • Experience working cross-functionally with engineering and factory teams

Responsibilities

  • Lead site quality initiatives to enhance operational excellence
  • Ensure accuracy in quality reporting and customer impact levels
  • Communicate customer feedback to engineering teams for quality improvements
  • Drive 8D quality process to address and resolve quality issues
  • Identify and proactively drive required improvements based on quality data
  • Collaborate with global teams to share best practices and improve processes
  • Utilize escalation processes to address business non-compliance

Benefits

  • Comprehensive set of outstanding benefits throughout phases of life
  • Investment in employee development and career growth
  • Opportunities for collaboration within global teams
  • Supportive work culture focusing on quality and customer satisfaction
  • Innovative environment that values continuous improvement
Full Job Description
The impact you'll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions.

What you'll do

Site quality leader (SQL) is responsible for maintaining and tracking site quality performance and growing the site quality culture. The SQL will drive the accuracy of reporting, e.g. detailed problem description, SAP Damage code selection, customer impact level, etc. The SQL role is also chartered with executing to site quality objectives and communicating the voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.

Who we're looking for

  • Expertise in problem statement creation, root cause determination, and efficacy of corrective actions (5Why/Ishikawa)
  • Holds service team accountable for delivering on site quality objectives and results
  • Responsible for developing site problem solving capabilities
  • Conduit for feeding voice of the customer and site into the Factory and Engineering teams to drive tangible, sustainable, and measurable quality improvements.
  • Drive 8D quality and cycle time to meet customer and LAM expectation
  • Analytical capability to proactively identify trends and patterns in quality data to proactively drive required improvement.
  • Drive activities with the site & QPL to solve the customer's high level quality concerns and improve Lam's quality performance
  • Responsible for communication to the Factory when the impact to the customer has changed and an in-progress 8D needs to be updated
  • Works as part of the global QPL/SQL team to improve processes and share BKMs to improve results
  • Utilize the Lam escalation process for business process non-compliance


Preferred qualifications

  • Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
  • Communication skills, both written and verbal, in English.
  • Solid analytical, problem solving, and decision-making skills.


Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

About Lam Research

Lam Research Corporation (Lam Research) is a supplier of wafer fabrication equipment and services to the worldwide semiconductor industry. Lam Research designs, manufactures, markets, refurbish, and services semiconductor processing equipment used in the fabrication of integrated circuits. The Company’s etch and clean technologies enable customers to build integrated circuits. Its etch systems shape the microscopic conductive and dielectric layers into circuits that define a chip’s final use and function. Its Customer Support Business Group (CSBG) provides products and services to maximize installed equipment performance and operational efficiency. Its customer base includes semiconductor memory, foundry, and integrated device manufacturers (IDMs) that make DRAM, NAND, and logic devices for these products.

Lam Research Careers

Joining Lam Research offers a unique opportunity to enhance your career at a leading global company at the forefront of innovation and technology in the semiconductor industry. Work You’ll Do At Lam Research, we are committed to advancing the technology landscape through continuous innovation and leadership. Our team of professionals is dedicated to pushing the boundaries of what's possible, making us a pivotal player in the semiconductor industry. By joining our team, you will collaborate with some of the brightest minds in the field, contributing to projects that significantly impact future technology. Transform Your Career Lam Research stands at the intersection of technology, innovation, and leadership. We offer job opportunities that challenge you to excel and push your limits. Our culture fosters growth and embraces diversity, ensuring that every team member can thrive professionally and personally. Join our dynamic team and be part of a company known for its groundbreaking work in developing equipment and services that drive the production of virtually every leading-edge chip in the world. Professional Growth and Development We believe in nurturing the professional growth of our employees by providing ample opportunities for career advancement through leadership and diversity training programs. Our commitment to your career is reflected in our robust benefits package, designed to support you and your family’s health, well-being, and financial future. Internship and Employment Opportunities Start your career path at Lam Research with our internship programs, which offer a hands-on experience in the semiconductor industry. Interns work closely with experienced mentors, gaining invaluable skills and knowledge that prepare them for full-time positions within our company. For seasoned professionals, we offer a variety of positions that leverage your skills to contribute to our mission of continuous improvement and innovation. We are always looking for curious, creative, and driven individuals to join our team. Inclusive Culture and Networking Lam Research is dedicated to creating a diverse and inclusive environment where all employees can thrive. Our culture encourages networking and collaboration, allowing you to connect with colleagues and industry leaders who are as passionate about technology and innovation as you are. Applying at Lam Research Ready to take the next step in your career? Explore the job opportunities at Lam Research by visiting our Careers page. Tailor your resume to highlight your relevant experience and skills, and prepare for an interview that could lead to a multitude of rewarding career paths with us. Stay Connected Keep up to date with the latest company news, employment trends, and career tips by joining our community. Subscribe to receive updates that can help you navigate your professional journey at Lam Research. Join Our Team Search open positions that match your skills and interests. We look for passionate, innovative, and solution-driven team players. Start your journey with Lam Research today, where your work isn’t just a job—it’s a pathway to personal and professional fulfillment. SEARCH LAM RESEARCH JOBS Discover the opportunities waiting for you at Lam Research, where we turn today’s innovations into tomorrow’s technologies.
Learn more about Lam Research
Size
14,100 employees
Market Cap
$54.8 billion
Industry
Net Income
$2.9 billion
Founded
2013
5 Year Trend
+16.5%
Revenue
$11.9 billion
NASDAQ

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