This position reports to:Sales Support Specialist
In this role, you'll help run what runs the world, by taking on meaningful work that drives real impact.
The work model for the role is: Onsite in Lancaster, TX. #LI-Onsite
Your role and responsibilities:- Drive warehouse quality center operational efficiency and lean improvements. Evaluate and determine functionality of products returned to accept or reject based on technical specifications, quality standards, established procedures, etc. Maintains complete and accurate data in the ERP system (SAP) and customer-facing system (Salesforce).
- Ensures the quality control of the system processing and product testing according to international standards and internal procedures. Ensures the local organization has the necessary hardware and software capability to assure products and systems meet specified requirements and customer expectations.
- Acts timely as coordinator in customer complaints to analyze root cause and take corrective and preventive actions working within cross-functional teams. Promotes the voice of the customer at the local unit and assists that risks, problems, and solutions are evaluated from a customer/stakeholder point of view.
- Monitors and analyzes key metrics that reveal inefficiencies, prioritizes areas for improvement, identifies improvement actions and focuses on causes and corrective actions to reduce waste; Oversees weekly and monthly quality reports and improvement activities. Monitors and reviews progress and suggests correction to meet the key performance indicator targets. Uses quality data analytics from the organization to identify risks, failures, and non-conformances.
- Oversee, track, and continuously improve RGA, unauthorized return, and damage management processes to enhance operational efficiency and customer satisfaction.
Our Team Dynamics Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.
Qualifications for the role: - Bachelor's degree in Engineering (Electrical or Mechanical preferred)
- 5+ years of experience in a manufacturing or warehouse facility
- Strong teamwork skills; excellent written and verbal communication skills
- Familiar with low voltage products devices and regulations (IEC/UL/CCC/CSA)
- Experience in Data Analysis & Reporting
- Experience in Supplier Relationship Management
- Candidates must already have a work authorization that would permit them to work for ABB in the US.
What's in it for you We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.
ABB Benefit Summary for eligible US employees [excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more
Health, Life & Disability - Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
- Choice between two dental plan options: Core and Core Plus
- Company paid life insurance (2X base pay)
- Company paid AD&D (1X base pay)
- Voluntary life and AD&D - 100% employee paid up to maximums
- Short Term Disability - up to 26 weeks - Company paid
- Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
- Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
- Employee Assistance Program
- Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
- Employee discount program
Retirement - 401k Savings Plan with Company Contributions
- Employee Stock Acquisition Plan (ESAP)
Time off ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
