Ability to obtain a Security Clearance up to Top Secret level.
Minimum of two years in quality assurance or quality control for personnel-based service contracts.
Experience in monitoring contract compliance and performance metrics.
Strong knowledge of government contract relationships, particularly in security operations.
Proficient in data analysis and trend identification.
Excellent oral and written communication skills.
Responsibilities
Develop and maintain the Quality Control Plan in line with SOW requirements.
Define inspection methods, performance metrics, and reporting processes.
Conduct recurring inspections of PSO performance and compliance.
Ensure both announced and unannounced inspections are performed regularly.
Verify compliance with all necessary licensing, training, and qualifications.
Document deficiencies and track corrective actions to resolution.
Prepare and submit monthly Quality Control Inspection Reports and other required documentation.
Benefits
Medical, dental, vision, life, AD&D, and disability insurance.
401(k) plan enrollment subject to eligibility.
Eight paid holidays, five sick days, and four personal days annually.
Vacation accrual at 3.08 hours biweekly, with unused vacation paid out as required by law.
Full Job Description
Job Description
Allied Universal® is hiring a Quality Assurance / Quality Control (QA/QC) Manager. The Quality Assurance / Quality Control (QA/QC) Manager is a designated Key Personnel position responsible for developing, implementing, and overseeing the Quality Control Program in support of Protective Security Officer (PSO) contracts for a high profile customer. This role ensures full compliance with the Statement of Work (SOW), contractual requirements, and federal security standards through systematic inspections, audits, reporting, and continuous improvement initiatives.
The Quality Assurance / Quality Control (QA/QC) Manager serves as the primary authority for quality control activities, working closely with the Contract Manager, supervisory staff, and Government representatives to maintain operational excellence and contractual compliance.
Located in Washington D.C.
Salary is up to $90,000 / yearly
Must have an active FPS suitabilty
RESPONSIBILITIES:
Quality Control Program Oversight
Develop, implement, and maintain the contract-specific Quality Control Plan (QCP) in accordance with SOW requirements
Define inspection methods, frequencies, performance metrics, and reporting processes
Ensure all quality control activities to address deficiency reporting, discipline procedures, inspection checklists, quality control activity frequency and reporting
Inspections and Audits
Conduct and/or oversee recurring inspections of PSO performance and post compliance, uniforms, equipment, and certifications, timekeeping, personnel files and training records
Ensure inspections are both announced and unannounced, covering all posts and personnel on a recurring basis
Utilize inspection tools and systems (e.g., Heliaus or equivalent) for real-time documentation and reporting
Compliance Monitoring
Ensure all PSOs meet contractual requirements, including licensing and permits, training and certifications, fitness determinations, weapons qualifications
Verify compliance with Training Academy Management System (TAMS), Post Tracking System (PTS), and all client systems
Identify and mitigate risks that could result in open posts or non-compliance findings
Deficiency Identification and Corrective Action
Document all deficiencies identified through inspections, audits, or Government feedback
Initiate and track corrective actions to closure, including immediate on-site corrections, retraining, disciplinary actions (as appropriate)
Notify the Contracting Officers Representative (COR) of deficiencies and corrective actions within required timelines (e.g., within 24 hours)
Reporting and Deliverables
Prepare and submit required reports, including monthly Quality Control Inspection Reports, deficiency reports and corrective action tracking, trend analysis and performance metrics
Ensure reports are submitted to the Contracting Officers Representative no later than the 10th of each month
Maintain all Quality Control documentation and make records available to the Government upon request
Continuous Improvement and Performance Analysis
Analyze inspection results, audit findings, and performance trends
Identify systemic issues and implement process improvements
Participate in internal quality control reviews/committees to evaluate trends, standardize best practices, improve contract performance
Coordination and Communication
Serve as liaison between Contract Manager / Task Order Manager, supervisory staff, client Contracting Officers Representative and Protective Security Operations Officer (PSOO)
Support Government audits, inspections, and covert testing activities
Participate in monthly performance meetings with the client representatives
Support to Quality Assurance (Government Oversight)
