Quality Assurance Specialist II

Summary

Supports the effectiveness and compliance of the organization's quality system within a transport-category aircraft MRO environment. Conducts audits, evaluates maintenance processes and records, supports investigations and corrective actions, and monitors compliance with regulatory requirements and company procedures.

Essential Duties & Responsibilities

• Conducts scheduled and unscheduled audits of maintenance activities, facilities, records, tooling, training, materials, and supporting processes to assess compliance and effectiveness.
• Evaluates compliance with applicable FAA regulations, Operations Specifications, Repair Station Manual, Quality Control Manual, customer requirements, approved technical data, and company procedures.
• Documents audit findings and observations accurately and objectively, and supports investigations of quality escapes, procedural deviations, repeat discrepancies, customer concerns, and regulatory findings.
• Facilitates or supports root-cause analysis and development of corrective and preventive actions; monitors implementation and verify effectiveness prior to closure.
• Reviews aircraft and component maintenance records for completeness, accuracy, traceability, and conformity with regulatory and customer requirements, including technical data, work instructions, inspection requirements, life-limited parts, parts traceability, and tooling and equipment controls.
• Conducts vendor, supplier, subcontractor, and contract-maintenance audits as assigned, and supports regulatory authority and customer audits, including preparation, documentation, responses, and follow-up.
• Identifies adverse quality trends, recurring discrepancies, compliance risks, and improvement opportunities, and communicate findings and recommendations to appropriate management.
• Provides regulatory and procedural guidance to maintenance and support personnel within assigned authority, and assists with revisions to quality procedures, audit tools, forms, and related quality-system documentation.
• Participates in quality, reliability, safety, and continuous-improvement activities and supports the Safety Management System by reporting hazards and contributing quality information to risk-management activities.
• Maintains the confidentiality and integrity of audit, personnel, customer, and regulatory records; mentors less-experienced quality personnel and promotes consistent auditing and documentation practices.
• Maintains regular attendance including being at work, being on time to work and working full shifts.
• Other duties as assigned.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Greenpoint Core Competencies

• Adaptability - Adapts to changes in the work environment, manages competing demands, and accepts constructive criticism/feedback and changes approach or method to best fit the situation.
• Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, and keeps others informed and uses appropriate communication methods.
• Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
• Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
• Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
• Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
• Safety- You observe safety and security procedures, you determine appropriate action beyond guidelines, you use equipment and materials properly, and you report potentially unsafe conditions.

Job Competencies

• Judgment - You display a willingness to make decisions, you exhibit sound and accurate judgment, you support and explain reasoning for decisions, you include appropriate people in decision-making process, and you make timely decisions.
• Problem Solving - You identify problems in a timely manner, you gather and analyze information skillfully, you develop alternative solutions, you resolve problems in early stages, and you work well in group problem solving situations.
• Relationship Building - You builds rapport up, down, and across the organization, you establish collaborative relationships to achieve objectives, you seek win-win solutions to conflict, you develop network of professional contacts, and you display empathy and tolerate diverse viewpoints.

Summary of Education, Experience & Certification

High school diploma or equivalent, a minimum of five years of relevant aviation experience, including at least two years in aircraft maintenance, inspection, quality assurance, quality control, or regulatory compliance, or a related function.

Employees working on programs subject to International Traffic in Arms Regulations must qualify as a US Person which is defined as a US Citizen, a Permanent Resident who does not work for a foreign company/foreign government/foreign governmental agency or organization, or a political asylee for legal compliance purposes.

This safety-sensitive position is covered by the Department of Transportation's (DOT) Drug and Alcohol Testing Program. Any applicant selected for this position will be subject to pre-employment drug testing. Persons occupying a "safety-sensitive" position will be subject to random drug and/or alcohol testing. Post-accident, reasonable cause, and return-to-duty tests may also be required based on specific circumstances.

Required Knowledge, Skills & Abilities

• FAA Mechanic Certificate with Airframe and Powerplant ratings.
• Working knowledge of 14 CFR Parts 43 and 145, with familiarity with applicable air-carrier requirements under Parts 121 or 135.
• Ability to interpret maintenance manuals, engineering instructions, airworthiness directives, service information, work packages, and regulatory requirements.
• Experience conducting audits, documenting findings, investigating discrepancies, or managing corrective actions.
• Strong written and verbal communication skills, including the ability to prepare clear, factual, and defensible quality records and reports.
• Formal training in quality auditing, root-cause analysis, human factors, or Safety Management Systems (SMS) preferred.
• Experience with AS9110, ISO 9001, C.A.S.E., or other recognized aviation quality standards preferred.
• Experience supporting FAA, air-carrier, customer, or foreign civil aviation authority audits preferred.
• Familiarity with large transport-category aircraft, engines, components, or specialized maintenance processes preferred.
• ASQ Certified Quality Auditor (CQA), Certified Quality Technician (CQT), or equivalent professional credential preferred.
• Effective written and verbal communication skills.
• Strong attention to detail and organizational ability.
• Proficiency with standard office software and the ability to learn electronic maintenance and quality-management systems.
• Ability to work independently, manage competing priorities, and interact professionally with employees, customers, suppliers, and regulatory representatives.
• Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds and have close/color vision ability to adjust focus.
• Ability to stand, walk, climb, bend, and access confined or elevated aircraft areas.
• Ability to work in a non-dust-free environment.
• Ability to travel as required.
• Ability to work overtime as required.

The expected WA salary range for this position is between $68,000.00 - $93,000.00. Actual compensation will be determined based on experience, education, location, and other factors permitted by law. Our suite of comprehensive benefits include: healthcare (medical, dental & vision), life insurance, paid time off, and a 401(k) savings plan with company match.