Job Type
Full-time
Description
Job Summary (written narrative that describes the general tasks, or other related duties, and responsibilities of a position).
The Quality Assurance Manager will ensure ISO (Independent Sales Organization) standards are met/ exceeded. They will be responsible for leading and improving all aspects of the quality organization; this includes Payarc's systems, processes, customer specifications, and more.
Requirements
Responsibilities & Duties
- Hire, train and manage a team of quality assurance analysts
- Lead internal and external operational audits that directly/indirectly impact operational efficiency
- Ensure company compliance with applicable regulations (Payment Card Industry Data Security Standard-PCI DSS, National Automated Clearing House-NACHA)
- Work with required documentation and give necessary attention to details
- Review department processes and make improvements wherever necessary
- Assist in defining the Company's testing methodologies and quality control standards
- Identify and measure key metrics to improve overall quality and contribute to written policies/procedures for quality assurance
- Facilitate problem solving from various departments
- Ensure that defects and requirement variances are being appropriately communicated to the appropriate department
- Work with business resources to understand purpose and concept for software features
- Perform other duties as assigned/ provide operational assistance as needed
- Perform employee evaluations and promote career development
Skills/Competencies
- Detail oriented and excellent analytical, organizational, planning and prioritization skills
- Sense of ownership and pride in your performance and its impact on company's success??
- Team player??
- Highly proficient verbal and written communication skills?
- Strong technical aptitude or willingness to learn??
- Strong interpersonal skills for interacting effectively with key internal and external contacts?
- Judgment and resourcefulness to solve problems independently?
Qualifications / Experience Required
- 3+ years of experience in a similar role
- Experience working with payment processing applications/products
- Possess knowledge of the acquiring business with respect to industry trends, business risk factors, and other operational procedures associated with booking merchants
- Proficiency in Hubspot and TSYS
- Advanced computer skills and proficient in Microsoft Office?
Education Requirements
- Bachelor's degree (required)
Physical Requirements
Salary Description
Starting at $80,000
