Quality Assurance Manager

Location: San Francisco, CA Division: Air & Sea US Job Posting Title: Quality Assurance Manager - 126033 Time Type: Full Time Summary The Quality Assurance Manager is responsible for ensuring that DSV's transportation and logistics operations meet industry standards and customer requirements. The Quality Assurance Manager is responsible for implementing quality assurance procedures, managing audits, and overseeing compliance with regulations and standards. Duties and Responsibilities • Will act as main point of contact for all U.S. DSV Air & Sea quality management system documentation including but not limited to quality, health & safety, environment, security & warehouse operations. • Coordinates the verification, approval, and processing of document revisions, and tracks document activity to ensure timeliness. • Able to efficiently train local U.S. QHSE team due to documentation changes. • Able to open mindedly take suggestions, comments, opinions from multiple different groups and consolidate them into one cohesive document. • Ability to communicate openly, effectively and confidently. • Responsible for adhering to DSV document record control & retention requirements. • Ability to translate 3rd party requirements (client, regulatory, registrar, etc.) into DSV documents. • Ensures consistency in terminology, formatting and structure across all documents. • Manages document updates by priority to ensure documents are within their respective review cycle. • Cross functional root cause/corrective action problem solving skills. • Capable of building relationships across different functions within DSV. • May be required to assist regional U.S. QHSE Lead Auditors with internal audits. • Ability to travel domestically up to 20%. Educational background / Work experience • Document change control experience required. • 3-5 years of related work experience. • Quality management system auditing experience preferred. • Associate or bachelor's degree (preferred) • Certified Quality Auditor (preferred) • Proficient in Microsoft Office Suite (PowerPoint, Excel, Word) • OSHA 30-Hour certified (preferred). Skills & Competencies • Strong knowledge of quality assurance principles, practices, and methodologies. • Excellent analytical and problem-solving skills. • Excellent communication and interpersonal skills. • Strong organizational and project management skills. • Knowledge of regulatory requirements and industry standards related to transportation and logistics. Preferred Qualifications • Professional certification in quality assurance, such as Certified Quality Manager (CQM) or Certified Quality Auditor (CQA). • Experience with ISO 9001 or other quality management systems. • Experience with Lean Six Sigma methodologies. Language skills • Fluent in English (oral and written) Computer Literacy • Proficiency in Microsoft Office suite, as well as experience with quality management software or other relevant tools, is typically required. At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause. For this position, the expected base pay range is $103,200.00 - $129,000.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy. DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision, and life insurance, as well as flexible spending accounts (FSAs), health savings accounts (HSAs) (for eligible plans), and short- and long-term disability coverage. Employees also have access to wellness resources, Employee Assistance Program (EAP) services, and other support benefits. Financial benefits include participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%. To support work-life balance, DSV offers various paid time off programs and paid company holidays. Specific PTO and leave programs may vary by location and division in accordance with state or local laws.