Become
Quality Assurance/Cause Evaluation Advisor at Southern California Edison (SCE) and build a better tomorrow. In this job, you'll facilitate and lead cross functional teams through a systematic cause analysis process to determine the cause(s) and corrective action(s) for quality, and performance related events. Throughout the analysis process, the Quality Assurance/Cause Evaluation Advisor will need to thoroughly and quickly research and interpret the application of various work processes, equipment operations, data, regulations, and procedures. Communicate, present, and negotiate complex information with managers, supervisors, craft employees, and engineers. The Advisor's final cause evaluation written report is distributed to executives, senior leaders, business stakeholders and partners/owners and Legal when applicable. This position directly supports continuous improvement efforts & in different Operational Units (OUs - T&D, SP&E etc.).
As
Quality Assurance/Cause Evaluation Advisor, your work will help power our planet, reduce carbon emissions and create cleaner air for everyone. Are you ready to take on the challenge to help us build the future?
Responsibilities- Tracks and analyzes performance, providing feedback and recommendations on methods to improve quality. Drives quality assurance improvement plans and uses in-depth knowledge of best practices to implement improvements, facilitating continuous improvements by assessing process and product measures.
- Oversees, participates in the design, development, and execution of and ensures data-related work is performed according to company policies and procedures.
- Develops training curriculum and educates all levels of the organization in process and performance improvement methods and tools.
- Provides support to strategy and policy development and ensures delivery within area of responsibility. Identifies opportunities for process enhancements across the organization and participates in process improvement initiatives.
- Evaluates best practices of data gathering, record maintenance and documentation within the industry, identifies compliance risks and implements risk mitigation to enable innovative solutions.
- Analyzes business processes, identifies alternative solutions to replace outdated processes and assesses their feasibility.
- A material job duty of all positions within the Company is ensuring the protection of all its physical, financial and cybersecurity assets, and properly accessing and managing private customer data, proprietary information, confidential medical records, and other types of highly sensitive information and data with the highest standards of conduct and integrity.
Minimum Qualifications- Seven or more years of experience in advanced data analytics, reporting and developing process improvement opportunities to ensure quality of processes.
Preferred Qualifications- Bachelor's degree or higher in a Science, Technology, Engineering, Mathematics, or related technical field.
- Experience performing or leading cause evaluations, root cause analyses, investigations, and corrective action development, including the use of structured problem-solving methodologies to identify causes and contributing factors.
- Excellent oral and written communication skills, including the ability to clearly communicate complex analyses, findings, causes, and corrective actions to management and diverse stakeholders.
- Experience facilitating and leading cross-functional teams and subject matter experts through structured problem-solving or cause-analysis activities.
- Experience and knowledge of Transmission and Distribution operations, policies, procedures, and work processes.
- Experience and/or knowledge of Initiate, Plan, Schedule, Execute, and Close (IPSEC) processes.
- Strong experience with SAP.
- Proficient with Microsoft Office Suite such as Microsoft Word, Excel, and PowerPoint
- PMP, Lean Six Sigma, quality, auditing, investigation, or root-cause-analysis certification.
Additional Information - This position's work mode is hybrid. The employee will report to an SCE facility for a set number of days with the option to work remotely on the remaining days. Unless otherwise noted, employees are required to work and reside in the state of California. Further details of this work mode will be discussed at the interview stage. The work mode can be changed based on business needs.
- Visit our Candidate Resource page to get meaningful information related to benefits, perks, resources, testing information, hiring process, and more!
- Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
- The primary work location for this position is Pomona, CA. However, the successful candidate may also be asked to work for an extended amount of time at (alternate work location).
- Position will require up to 20% traveling and being out in the field throughout the SCE service territory.
