Salesforce

Qualified Success Architect - Global SMB Team

Salesforce$110K — $130K *
US-AnywhereRemote in United States
Enterprise Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 3-5 years of experience in SMB, Mid-Market, or Enterprise software
  • Hands-on experience with AI tools, showcasing personal projects or workflows
  • Ability to manage a high-volume book of business efficiently
  • Excellent interpersonal, communication, and presentation skills
  • In-depth knowledge of Salesforce CRM
  • Familiarity with marketing automation systems
  • Skills in web technologies (HTML, CSS, JavaScript) and SaaS applications
  • Strong problem-solving capabilities to translate business needs into technical solutions
  • Bachelor's degree required
  • Driven by a passion for customer success in software solutions

Responsibilities

  • Lead customer onboarding, implementation, and use of the Qualified Agentic Marketing Platform
  • Manage multiple SMB accounts using AI tools for efficient service delivery
  • Collaborate with stakeholders in Marketing and Sales to develop inbound pipeline strategies
  • Design and implement including Salesforce integrations and marketing automation workflows
  • Assist customers in optimizing AI-driven buyer engagement across channels
  • Translate customer goals into actionable technical and strategic plans
  • Consult with technical teams to create data models and ensure best practices
  • Educate customer teams on agentic marketing and AI best practices
  • Analyze customer engagement and provide optimization recommendations
  • Conduct strategic business reviews to align on growth opportunities
  • Partner with internal teams to incorporate customer feedback into product development
  • Serve as a trusted advisor to maximize customer platform value and success

Benefits

  • Flexible working hours
  • Opportunity for remote work
  • Professional development and training opportunities
  • Dynamic startup environment with a focus on innovation
  • Collaborative team culture centered on customer success
  • Access to cutting-edge AI technology and strategies
  • Possibility for career advancement within a growing company
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

What You Will Be Doing:
  • Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
  • Manage a higher-volume book of SMB accounts, leveraging agentic tooling and AI-assisted workflows to scale implementation delivery and ongoing account management without sacrificing quality
  • Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
  • Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
  • Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
  • Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
  • Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
  • Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
  • Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
  • Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
  • Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
  • Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
  • Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
  • Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams

Qualifications:
  • 3-5 years of SMB/Mid Market/Enterprise software experience
  • Nimble, hands-on relationship with AI tools, with a track record of building or experimenting with your own AI agents/workflows outside of formal job requirements
  • Comfortable operating in a fast-paced, higher-volume book of business, using agentic tooling to work efficiently at scale
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Deep working knowledge of Salesforce CRM
  • Working knowledge of marketing automation systems
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast-paced startup environment with multiple roles
  • You possess a bachelor's degree
  • Passion for making customers successful with software solutions

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

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Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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