Purchased Referred Care Supervisor

Salary: $71,188.00 - $96,103.00 Annually
Location : 10005 E. Osborn Rd, Scottsdale, AZ
Job Type: Full-Time
Job Number:
Department: Health & Human Services
Division: HHS-Administration
Opening Date: 10/06/2026
Closing Date: 10/20/2026 11:59 PM Arizona

Definition

Under general administrative program supervision of the Purchased Referred Care Manager. This position oversees the daily operations and supervises the Referral Coordinators of the Salt River Purchased Referred Care Department, including coordination and monitoring all PRC referrals, serves as an advisor on the PRC program on policy implementation and interpretation, program planning, program development, administration, management, operation, and evaluation of a comprehensive PRC program. This job class is treated as FLSA-Exempt.

Essential Functions: Essential functions may vary among positions and may include the following tasks and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not intended to be comprehensive listing of tasks performed by all positions in this classification.
Examples of Tasks

• Workflow, Direction and Supervision: Direct supervision of PRC Referral Coordinators, , training, and guidance in the maintenance/safekeeping of patient medical referrals while maintaining security, confidentiality, accuracy, completeness, and accessibility of health information.
  • Schedules and supervises the work of assigned staff to achieve the defined business goals and to ensure smooth workflow in the department.
  • Coordinates team activities and the staff to workload ratios to accomplish the most effective use of resources.
  • Sets work goals for team members and monitors measurable outcomes in accuracy, timeliness, productivity and service quality.
  • Provides leadership, work goals and coaching for staff. Participates in selecting hires and trains staff for assigned duties
  • Develops and promotes strong inter-departmental teamwork to meet the needs of the patients and providers and drives decision-making and other actions. Provides training and guidance to new PRC staff members with the PRC workflow
  • Conducts performance reviews, coaching/disciplinary action and termination of assigned staff following the Community's personnel policies.
  • Uses advanced business and software skills for creating documents, letters, spreadsheets, reports, and presentations. Identifies training needs and provides and/or arranges for needed training.
  • Approves leave requests, provides advice, counsel or instructions to employees on both work and administrative matters.
  • Identifies and implements changes regarding policy, productivity and quality measures, and assures that staff performance improvements related to work-flow efficiencies and operations.
  • Provide support and technical assistance to the PRC Referral Coordinators on matters involving referrals for medical, surgical, dental, hospital and clinical services to all eligible beneficiaries.
  • Performs liaison functions with contract health providers, state and local agencies; and monitors/reports status of PRC activities and funds.
  • Establish community and payor relationships while maintaining compliance with payment and financial analysis to ensure effective department functions.
  • Prepares analytical data, staff reports and memoranda which reflect utilization of PRC funding resources.
  • Maintain up-to-date knowledge on regulatory changes for effective management of the health record system and PRC program and guidelines
  • Develops, recommends and implements changes to the PRC policies, procedures and Standard Operating Procedure (SOP)
  • Ability to demonstrate Customer Service/Conflict Resolution Experience.
  • Performs other duties as assigned.
• Measurement and Evaluation of Performance:
  • Prepares monthly statistical reports on data quality, individual PRC Referral Coordinator assigned patient referrals and assures the issuance of Purchase Orders/claim payments to providers are within specified time limits.
• Patient Eligibility/Interaction: Ensures the PRC Referral Coordinators are adhering to the following;
  • Knowledge of alternate resources: state Medicaid, Medicare, Medicare Advantage Plans, Private Insurances, Tribal Health Insurance,
  • Screens all cases for PRC eligibility
  • Ensures all eligibility factors are met prior to obligating PRC funds
  • Refers patients to the Benefit Coordinators to apply for alternate resources when they are potentially eligible and documents efforts.
• Performs other related duties as assigned.

Knowledge, Skills, Abilities, and Other Characteristics:

• Knowledge of the culture, customs, traditions, history and government of the Salt River Pima- Maricopa Indian Community.
• Knowledge of the federal Freedom of Information Act, Privacy Act and HIPAA laws as they pertain to the SRPMIC work environment.
• Knowledge of PRC programs and regulations
• Knowledge of RPMS packages: RCIS, CHSMIS, EHR, Patient Registration and BCBS Fiscal Intermediary (FI)
• Knowledge of AHCCS online, Novitas online and other insurance eligibility online eligibility systems.
• Knowledge of various clinical systems, walk-ins and appointments to avoid unnecessary delay and/or confusion on the part of patient.
• Knowledge of various medical services offered by the clinic.
• Knowledge of patient business functions and processes to augment Third Party Billing activities and routines.
• Knowledge of CPT, ICD-10, HCPCS and dental coding and billing activities. Ability to understand and comply with the requirements of the Privacy Act, HIPAA, and maintaining confidentiality of patient information
• Knowledge of alternate resources: State Medicaid (AHCCCS), Medicare, Medicare Advantage Plans, Private insurance, Tribal Self-Insured insurance plans and other related programs.
• Knowledge of administrative/clerical procedures and systems (e.g. equipment, file management, software programs, etc.)
• Ability to manage employees in a high-stress environment.
• Fosters teamwork and a positive working relationship with others
• Ability to use excellent communication skills, both verbally and in writing, to deal effectively with all levels of co-workers
• Possession of high ethical standards. Ability to work independently, multi-task, prioritize and manage time to strict deadlines
• Reliable and dependable; adheres to work schedule and SRPMIC attendance policies.
• Knowledge of medical terminology and medical care practices and procedures
• Knowledge of CPT, ICD-10 and HCPCS coding

Minimum Qualifications
Education: High school diploma or GED required; 4-year college degree preferred.
Experience: Minimum of 3 years' full-time work experience managing and leading staff.

• Experience working with health record, patient referrals and scheduling preferred
• 2 years' experience (minimum) with employee performance management (e.g., evaluations, technical assistance, corrective action, etc.)
• 2 years' experience in medical administrative support, medical billing and/or Purchase Referred care role

Equivalency: Any equivalent combination of education and/or experience that would allow the candidate to satisfactorily perform the duties of this position, will be considered.
Underfill Eligibility: An enrolled Community Member whom closely qualifies for the minimum qualifications for a position may be considered for employment under SRPMIC Policy 2-19, Underfill.

Special Requirements
Special Requirements - May be required to work beyond normal work hours including nights, weekends and holidays.

• Employees in, and applicants applying for, jobs providing direct services to children are subject to the "Community Code of Ordinances", Chapter 11, "Minors", Article X. "Investigation of Persons Working With Children".
• Ensures all patient information is kept confidential and complies with Health Insurance Portability and Accountability Act (HIPAA) regulations and SRPMIC HHS policies and procedures.

Prior to hire as an employee, applicants will be subject to drug and alcohol testing. Will be required to pass a pre-employment background/fingerprint check.

Salt River Pima-Maricopa Indian Community Employee Benefits Overview

Salt River Pima-Maricopa Indian Community (SRPMIC) is committed to supporting the health, well-being, and financial security of our employees. We offer a comprehensive benefits package to employees, designed to enhance your quality of life both at work and at home. Below is a summary of the benefits available to SRPMIC employees. Plan details and eligibility requirements are provided upon hire and are subject to change.

Health Care Benefits

SRPMIC provides medical, dental, vision, and life insurance coverage for all regular full-time employees enrolled in standard plans. These benefits represent a significant part of your total compensation.

Medical: Choose from three plan options to fit your needs-the Low Deductible Plan, the Mid-Deductible Plan, and the High Deductible Health Plan (HDHP) with a Health Savings Account (HSA). As a self-funded plan, SRPMIC directly covers the cost of medical, pharmacy, dental, and vision services for all participants.

Dental: Enjoy nationwide access to the Humana Dental PPO/Traditional Preferred network, offering flexibility and choice in selecting dental care providers.

Vision: Coverage is provided through Davis Vision, including eye exams, lenses, frames, and contact lenses. Members also benefit from discounted rates on additional eyewear and services.

Life Insurance: All eligible employees are automatically enrolled in a fully paid basic term life insurance policy with a matching accidental death benefit.

Retirement Plans

SRPMIC supports your long-term financial goals through multiple retirement plan options:

401(k) and Roth Plans: Eligible employees can participate in both pre-tax and post-tax retirement savings plans. SRPMIC contributes 5% of your compensation to the pre-tax 401(k) and matches up to 3% of your salary deferral contributions.

Public Safety Personnel Retirement System (PSPRS): Available to eligible certified police officers and firefighters.

Arizona State Retirement System (ASRS): Available to Salt River School educators.

Health Reimbursement Arrangement (HRA): A retiree HRA with Health Equity, which is a tax-advantaged employer-funded account that retired employees (Age 55+) can use for qualified medical expenses, including some premiums, and out-of-pocket expenses such as copays and deductibles.

Paid Leave & Holidays

Annual & Sick Leave: Employees accrue separate balances for sick and annual leave each pay period. Sick leave may be used for personal or family illness and medical appointments, while annual leave covers vacation or personal time.

Holidays: SRPMIC observes 15 paid holidays each year, including two discretionary holidays and one day of birthday leave.

Other SRPMIC Paid Benefits

Short-Term Disability

Long-Term Disability

Employee Assistance Program (EAP)

SRPMIC offers a confidential Employee Assistance Program through SupportLinc, available at no cost to employees, their dependents, and household members.

Additional Voluntary Benefits

WellPath Wellness Program: A voluntary wellness initiative that encourages healthy living and rewards participation with incentives. Available to all employees and their dependents.

Flexible Spending Accounts (FSA): Administered by HealthEquity, FSAs allow you to pay for eligible health and dependent care expenses with pre-tax dollars.

Health Savings Account (HSA): Available to employees enrolled in the HDHP.

Supplemental Life & AD&D Insurance: Employees may purchase additional life and accidental death coverage for themselves and their dependents.

Public Service Loan Forgiveness (PSLF): SRPMIC is a qualified employer under the PSLF program. Employees may be eligible for federal student loan forgiveness.

At SRPMIC, we value our employees and are proud to offer benefits that support your health, well-being, and future.