The
Dispatch Director serves as the dispatch department head responsible for the overall management, supervision, and administration of the City's Public Safety Dispatch Communications Center. This role oversees planning, coordination, staffing, and technology management to ensure the effective and efficient delivery of emergency communication services. Work requires independent judgment, leadership, discretion, and accountability. Performs all other related work as required.
Job Type: Full-Time, Benefited (40 Hours Per Week)
Wages: $79,643 - $89,648 Annually
ESSENTIAL FUNCTIONS- Directs daily Dispatch operations, ensuring effective emergency response, service quality, and accuracy.
- Develops and enforces policies, procedures, and work standards; ensures compliance with all applicable laws and regulations.
- Oversees recruitment, hiring, training, performance evaluations, promotions, and disciplinary actions for dispatch staff.
- Manages schedules, payroll, and leave; works with HR on grievances, contracts, and labor issues.
- Ensures staff knowledge of policies, procedures, and the jurisdictional authority of served agencies.
- Handles sensitive and confidential personnel, labor, financial, and citizen information with discretion.
- Prepares and manages the department budget and grant applications.
- Oversees communications systems, including radios, CAD, and Enhanced 911 infrastructure.
- Operates multi-position communications and CAD systems as needed.
- Maintains required certifications and performs dispatch duties when necessary.
- Represents the department in meetings; builds partnerships; provides public education on 911 services.
- Works evenings and weekends as required.
EDUCATION AND EXPERIENCE REQUIRED- Bachelor's degree in public administration, business administration, public safety, emergency management, or a related field.
- Minimum of five (5) years of progressively responsible experience in public safety communications, with at least two (2) years in a supervisory or managerial role.
- Equivalent combinations of education and experience may be considered.
Preferred Certifications: First Responder/CPR, LEAPS/NCIC, Emergency Medical Dispatch, Enhanced 911, APCO Basic Telecommunication, or similar.
HOW TO APPLYApplicants who wish to be considered may submit a cover letter, resume, and completed city application to the Human Resources Department, Municipal Building, 50 Payson Ave, Easthampton, MA 01027, or email them to hr@easthamptonma.gov on or before the closing date.
